KS-Soft

Would you believe it - its now working. I am sure I tried this already (fvar_ipaddress in folder and %fvar_ipaddress% in test) - but maybe I had a typo!

Many thanks anyway.

I cannot get folder variables to work. I am trying initially with a basic variable - fvar_ipaddress in the folder variable field and then using %fvar_ipaddress% in a ping test. I just get unknown host returned. I know the IP address is correct. I have also tried every iteration of ipaddress (with %,...

OK - sorted now - needed to accept active connections ion settings!!

Yes - "HM is not connected"

RMA host mon paramters I believe are correct - same IP as RMA manager, and port is on open port list - in same way as remote management host config

I seem to be struggling with Active RMA.

Getting an initial "Connected to RMA Manager", then connection errors on the remote monitoring agent screen.

RMA Manager shows status "connected", but tests say "RMA not connected".

Please help.

Thanks
Adam

I installed the 7.00 Beta but it is saying I am not licensed for that version.

The license I have is for Avagio IT Services Ltd.

Can you please check - I understood, it was good for all upgrades in a single year. Year should not terminate until Spring.

Regards
Adam

I would like to add some descriptions of the tests and graphs on my client reports. It appears that the %comment% is not supported. Can you please confirm if this is the case and if so, can you recommend another approach to placing a sentence with each test entry on the reports. The test name variab...

Thanks - that did the trick. The other problem I have now is that the report (Log analyzer) contains gif images for the graphs in a sub folder which are not of course sent through with the *.htm report. Other than setting up a link to a web page (which I would prefer not to do), are there any other ...

I want to email out a report each month to a number of clients. The report will be automatically generated using the script functionality and using a variable of %mmyy% new reports will be created each month. The problem I have is emailing these attachments out. I created a job with good action of e...

Do you have a record of purchased licenses?

For some reason my log analyser no longer picks up the license. Host mon itself is fine.

I purchased the enterprise license but cannot find the original license codes sent to me.

Your help will much apprciated.

The test is reversed. So, if it does not find a succesful event at 08:00 am it produces a bad test result. It is doing this, even though good test events are being logged. On the occasion it did "work", the test found the event and reported a good test result including the description (tes...

I am using the NT Event log test to test for the completion of backups performed by Acronis True Image Server. Several application event logs are produced each time a backup runs. The event I wish to monitor is as follows: ID: 6 Source: Acronis True Image Server Description: The description for Even...

YEs it used to work a while a go. I know the versions have been upgraded and I may have moved the hostmon host server also in that time. Obviously it is not a NAT or authentication issue. DO you think it is related to the number of tests. Should I try fewer tests for testing? Any other ideas that sp...

My RCC no longer works over the ADSL. It works fine on the LAN. The error I get is request timed out when retrieving the tests. The ealrier retrievals succeed (ie reports, profiles etc) I have tried upping the timeout to 1000s but still fails with the same error. RCC ver 19.3 Host Mon ver 6.54 Would...

Thanks