RCC Request Timed Out

adam_morris · Post by **adam_morris** » Sun Feb 11, 2007 8:51 am

My RCC no longer works over the ADSL.

It works fine on the LAN. The error I get is request timed out when retrieving the tests. The ealrier retrievals succeed (ie reports, profiles etc)

I have tried upping the timeout to 1000s but still fails with the same error.

RCC ver 19.3
Host Mon ver 6.54

Would appreciate your help.

Regards
Adam

KS-Soft · Post by **KS-Soft** » Sun Feb 11, 2007 2:11 pm

Probably some network problem. Don't see how we can investigate this from our site

My RCC no longer works over the ADSL

No longer? You mean it worked fine before system upgrade/software upgrade/router upgrade...?

Regards
Alex

adam_morris · Post by **adam_morris** » Mon Feb 12, 2007 2:23 am

YEs it used to work a while a go. I know the versions have been upgraded and I may have moved the hostmon host server also in that time.

Obviously it is not a NAT or authentication issue.

DO you think it is related to the number of tests. Should I try fewer tests for testing? Any other ideas that spring to mind?
Thanks
Adam

KS-Soft Europe · Post by **KS-Soft Europe** » Mon Feb 12, 2007 2:53 am

adam_morris wrote:DO you think it is related to the number of tests. Should I try fewer tests for testing? Any other ideas that spring to mind?

I do not think it is related to the number of tests. However, could you send all *.hml, *.lst and *.ini files from HostMonitor's folder to support@ks-soft.net? Could you archive these files before sending, please?

Regards,
Max