Problem sending email 501 malformed auth input (#5.5.4)

law_g30 · Post by **law_g30** » Wed Oct 29, 2008 1:07 pm

hi guys. im a new user of HM. We are configuring alerts to send an email if bad results is triggered. What happens is when we send using the company e-mail address there is no problem. but when we send via external address besides our company i get an error message that looks like this:

[10/29/2008 1:34:27 PM] < 501 5.5.4 Invalid Address
[10/29/2008 1:34:27 PM] Mail Error #501 (501 5.5.4 Invalid Address)

Error: Cannot send e-mail to xxxx@xxxxxx.com; . 501 malformed auth input (#5.5.4)

Pls help me guys. thanks.

KS-Soft Europe · Post by **KS-Soft Europe** » Wed Oct 29, 2008 1:18 pm

"501 5.5.4 Invalid Address" means you have to specify proper sender address into "From" inputbox in "Action Properties" window for "Send email" action: http://www.ks-soft.net/hostmon.eng/mfra ... m#actEMail

Regards,
Max

law_g30 · Post by **law_g30** » Wed Oct 29, 2008 3:30 pm

Thanks for the quick response.

I don't think is has something to do with the proper sender address "From" inputbox. because when we the alert is sent to a company e-mail address it is being succesfully sent and received by the intended recipient. But when we put in a public email address like gmail or yahoo. the error appears.

Can you suggest any alternative solutions.

KS-Soft · Post by **KS-Soft** » Wed Oct 29, 2008 4:53 pm

Can you suggest any alternative solutions.

Solution? First we should find the reason.
What exactly parameters of the action do you use?

Various mail servers may apply various rules. If your mail server accepts some addresses, this does not mean another server must accept the same recepient or sender address. And vice versa: the same mail server may accept some addresses and reject other.
If you are not sure how your mail server was setup, ask network administrator.

Regards
Alex

law_g30 · Post by **law_g30** » Wed Oct 29, 2008 4:58 pm

[10/29/2008 6:48:48 PM] < 550 5.7.1 Unable to relay for xxx@yahoo.com
[10/29/2008 6:48:49 PM] Mail Error #550 (550 5.7.1 Unable to relay for xxxx@yahoo.com)

*substituted with xxxx for anonymity

this is what i get when sending to a public e-mail address. Mail servers is working fine we can successfully send and receive our e-mail via Exchange.

KS-Soft · Post by **KS-Soft** » Wed Oct 29, 2008 5:16 pm

[10/29/2008 6:48:49 PM] Mail Error #550 (550 5.7.1 Unable to relay for xxxx@yahoo.com)

Well, as you see mail server does not accept the mail. Why? You should ask person that setup this mail server. We don't know what rules where applied on YOUR mail server.

this is what i get when sending to a public e-mail address. Mail servers is working fine we can successfully send and receive our e-mail via Exchange.

Are you using exactly the same server, login, password, sender and recepient address when you are using Exchange?
What exactly parameters of the action do you use?

Regards
Alex