RMA error with one of three servers

nate-boit · Post by **nate-boit** » Tue Oct 17, 2006 4:06 pm

I am monitoring three servers on a remote network. I have a RMA installed on serverA. HostMonitor reads event logs from ServerA and ServerB, but not ServerC. I can connect to ServerC from the RMA ServerA event manager. I have a ping test using the RMA to ping ServerC and it responds fine. However, the event log test always returns back status unknown and reply of "RMA: Cannot read data."

Same domain, same subnet, can ping and terminal service ServerC from ServerA.

Any thoughts on why i am getting this error?

KS-Soft · Post by **KS-Soft** » Tue Oct 17, 2006 4:14 pm

"RMA: Cannot read data" means HostMonitor does not receive response from RMA within specified timeout. In turn that means RMA did not received reply from target system.
So, try to increase timeout specified for the agent http://www.ks-soft.net/hostmon.eng/mfra ... #agentlist

Regards
Alex

nate-boit · Post by **nate-boit** » Tue Oct 17, 2006 4:35 pm

But why for only one of the three tests? i increased the timeout to 5 minutes and still get the same error.

KS-Soft · Post by **KS-Soft** » Tue Oct 17, 2006 4:51 pm

This means SystemC does not respond within 5 min. Why? I don't know. There are a lot of possible reasons - antivirus, firewall, problems with RPC service, some other problem with target system... Try to install RMA on system C and reach system A and system B from there.

Regards
Alex