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SLA Report Generation

 
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jromariz



Joined: 03 Apr 2002
Posts: 264
Location: Brasil

PostPosted: Wed Oct 07, 2009 2:50 pm    Post subject: SLA Report Generation Reply with quote

Hi,


Im trying to generate an SLA Report of a folder. The report is been generated but with no data in it. The tests and graphs are there but no data is presented (0.00%).

Any ideas?


Thanks for helping.

Regards,

Jromariz.
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KS-Soft



Joined: 03 Apr 2002
Posts: 12327
Location: USA

PostPosted: Wed Oct 07, 2009 3:09 pm    Post subject: Reply with quote

Quote from the manual
===================
"Test list properties" window provides information about loaded HML file and allows you to enable or disable "Store historical data in the file" option.
...
"Store historical data in the file" option tells HostMonitor to collect additional statistical information for each test item. If option is enabled HostMonitor will calculate statistics for last 48 hours, last 60 days, last 24 months, and so on. With this option enabled you will be able to get historical charts for each test item without using Log Analyzer or Log Visualizer, setup HostMonitor to generate SLA reports, etc.
===================

Do you have this option enabled?

Regards
Alex
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jromariz



Joined: 03 Apr 2002
Posts: 264
Location: Brasil

PostPosted: Wed Oct 07, 2009 3:18 pm    Post subject: Reply with quote

Hi Alex,

Yes I have this option enabled, it whas already enabled when I checked.


Regards,


Jromariz.
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KS-Soft



Joined: 03 Apr 2002
Posts: 12327
Location: USA

PostPosted: Wed Oct 07, 2009 3:41 pm    Post subject: Reply with quote

May we see you HML file with tests and RepPList.lst file (support@ks-soft.net)?
What version of HostMonitor do you use?

Regards
Alex
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jromariz



Joined: 03 Apr 2002
Posts: 264
Location: Brasil

PostPosted: Thu Oct 08, 2009 4:57 am    Post subject: Reply with quote

Alex,

Im using version 8.26.

Ill send the requested files to the email.


Thanks for your help.

Regards,

Jromariz.
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jromariz



Joined: 03 Apr 2002
Posts: 264
Location: Brasil

PostPosted: Thu Oct 08, 2009 8:35 am    Post subject: Reply with quote

Alex,

I sent you the files by e-mail.


Thanks again.

Jromariz.
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KS-Soft



Joined: 03 Apr 2002
Posts: 12327
Location: USA

PostPosted: Thu Oct 08, 2009 6:15 pm    Post subject: Reply with quote

As I see everything works fine.
HostMonitor generates "SLA" report, creates charts, calculates min/max/average reply, etc.

Regards
Alex
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jromariz



Joined: 03 Apr 2002
Posts: 264
Location: Brasil

PostPosted: Fri Oct 09, 2009 7:49 am    Post subject: Reply with quote

Alex,

The problem is the report keeps generating empty pages. Now its not generating even the empty graphics.

Any idea?

Regards,

Jromariz.

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jromariz



Joined: 03 Apr 2002
Posts: 264
Location: Brasil

PostPosted: Fri Oct 09, 2009 8:42 am    Post subject: Reply with quote

Alex,

The problem was related to timezone difference between RCC and hostmon machines and the type of test that was not selected on the report.

Thanks a lot for your help.


Regards,

Jromariz.
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