RCC and option dialog

Nadir · Post by **Nadir** » Wed Dec 13, 2006 9:21 am

Hi all,

I've created a new account with change option rights and when I use It, no option button appear.

AHM 6.24 running on Win 2003 US SP1

Thanks

KS-Soft Europe · Post by **KS-Soft Europe** » Wed Dec 13, 2006 9:32 am

There should not be any Options button. You may use Options menu item.

Regards,
Max

Nadir · Post by **Nadir** » Wed Dec 13, 2006 10:08 am

I want to use Options menu item but it's not appear

KS-Soft Europe · Post by **KS-Soft Europe** » Wed Dec 13, 2006 1:15 pm

Nadir wrote:I want to use Options menu item but it's not appear

Do you mean, you do not see "Options" menu at all? Or do you see the error: "HostMonitor response: No rights"?
Have you logged in successfully? What messages do you see on the Log tab of Remote Control console window? Have you configured user's account properly? http://www.ks-soft.net/hostmon.eng/mfra ... #operators
Please, verify the "change options" operation is assigned to the user, you are trying to log in.

Regards,
Max

Nadir · Post by **Nadir** » Wed Dec 27, 2006 9:48 am

Do you mean, you do not see "Options" menu at all?

yes exact!!

Please, verify the "change options" operation is assigned to the user, you are trying to log in

All it's ok

[27/12/2006 16:41:13] Connecting... Ok. TCP Connection established
[27/12/2006 16:41:13] Authentication... Ok
[27/12/2006 16:41:13] RCC handshake... Ok
[27/12/2006 16:41:13] Retrieving palettes... Ok
[27/12/2006 16:41:13] Retrieving reports... Ok
[27/12/2006 16:41:15] Retrieving user profiles... Error: HostMonitor response: No Rights.
[27/12/2006 16:41:15] Retrieving user menus... Ok
[27/12/2006 16:41:15] Retrieving scripts... Error: HostMonitor response: No Rights.
[27/12/2006 16:41:15] Retrieving schedules... Ok
[27/12/2006 16:41:15] Retrieving action list... Ok
[27/12/2006 16:41:15] Retrieving options... Ok
[27/12/2006 16:41:15] Retrieving test list... Ok

Any idea?

KS-Soft Europe · Post by **KS-Soft Europe** » Wed Dec 27, 2006 10:58 am

Nadir wrote:
Do you mean, you do not see "Options" menu at all?
yes exact!!

Hm. Do not you see the Options menu item in menu bar or you are unable to invoke Options window?

Could you send the screen-shot to support@ks-soft.net

Regards,
Max

Nadir · Post by **Nadir** » Thu Dec 28, 2006 2:56 am

I sent a screen-shot to support

KS-Soft Europe · Post by **KS-Soft Europe** » Thu Dec 28, 2006 3:27 am

Thank you, I received the screen-shot. So, I suppose, this operator has access to specific folder only, not to Root, right ("Home folder" options in "User profiles" window)? Only operators, who has access to the "All folders in any HML list" or to the "Root" folder can change options. It's made by design.

Regards,
Max

KS-Soft · Post by **KS-Soft** » Thu Dec 28, 2006 11:11 am

Nadir,
"I do not see menu at all" and "menu is disabled" - different things, don't you think?

Regards
Alex