Using HostMonitor to monitor Windows 2008 R2 Client

All questions related to installations, configurations and maintenance of Advanced Host Monitor (including additional tools such as RMA for Windows, RMA Manager, Web Servie, RCC).
Post Reply
Retaliator
Posts: 10
Joined: Sun Mar 21, 2010 9:59 am

Using HostMonitor to monitor Windows 2008 R2 Client

Post by Retaliator »

Hi,

i have replaced an old win 2003 server with win 2008 r2 server,
now the following test does not work :

Performance Counter,

and i see the warning :

Image

and RMA connection error.

I am not sure it's a firewall issue (I mean the local windows 2008 Firewall), but how can i test it?

Our Host Monitor Version is 7.78, does it support Windows 2008 at all?

Thanks.
KS-Soft
Posts: 13012
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:

Post by KS-Soft »

You see "RMA: Connection error" message in Reply field of the test? Then this has nothing to do with some specific Windows 2008 problems. HostMonitor simply cannot connect to the agent.

Please check your firewall settings and HostMonitor/RMA settings. Have you specified correct IP address, port? Have you allowed RMA to accept connections from system where HostMonitor is running?. Do you see any error messages in logs maintaimed by RMA?

Version 7.78 can check Windows 2008. But you are using RMA to perform the test, so its question what version of the agent do you use.
Regarding message dialog: its just old message. New version shows different text.

Regards
Alex
Retaliator
Posts: 10
Joined: Sun Mar 21, 2010 9:59 am

ports

Post by Retaliator »

What ports should be opened?
i tried to specific open port 5056 and it did not help.
Thanks, Alon
KS-Soft
Posts: 13012
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:

Post by KS-Soft »

If you are not sure what port you have specified for the agent and HostMonitor then you definitely have to check your settings. You should cehck what port do you use and this port number should be the same on both sides (HostMonitor and RMA).
Also, have you checked the log?

BTW Port 5056 is default port for Active RMA. I though you are using Passive RMA. Am I wrong?
Please read the manual or visit our web site for information regarding Passive RMA, Active RMA and how to setup test items using RMA

Passive RMA: http://www.ks-soft.net/hostmon.eng/rma-win/index.htm
Active RMA: http://www.ks-soft.net/hostmon.eng/rma- ... iverma.htm

How to setup Passive RMA
http://www.ks-soft.net/hostmon.eng/rma- ... m#Settings
How to setup Active RMA
http://www.ks-soft.net/hostmon.eng/rma- ... htm#rmacfg

How to setup RMA records for HostMonitor
http://www.ks-soft.net/hostmon.eng/tests.htm#agentlist
Options for Active RMA server
http://www.ks-soft.net/hostmon.eng/mfra ... #activeRMA

Manual in MS Word format located in the same folder where HostMonitor is installed.

Regards
Alex
Retaliator
Posts: 10
Joined: Sun Mar 21, 2010 9:59 am

It did not help

Post by Retaliator »

well, i assume ping does not need any RMA installed, thats why ping is working, now i realized that RMA is not installed, i will check and update.
KS-Soft
Posts: 13012
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:

Post by KS-Soft »

Any test does not need RMA when you monitor single LAN.
If you monitor remote network protected by firewall then Ping and other tests may not work.

That's why each test item allows you to choose what component should perform the test: HostMonitor or some agent.
If you select "HostMonitor" then test it performed directly by HostMonitor.
If you select name of the agent, then test will be performed by agent (HostMonitor sends request to RMA and receives test result from agent).

As I understand you have created record for agent that even was not installed? How do you expect to connect to a program that does not exist??

Regards
Alex
Retaliator
Posts: 10
Joined: Sun Mar 21, 2010 9:59 am

Will install RMA

Post by Retaliator »

I did not setup that server, i am just helping somebody,
and now i understand i need to install RMA..
Alon
Post Reply