Acknowledge with Comment from Web

dgshue · Post by **dgshue** » Tue Sep 06, 2005 8:03 am

From the web console, I see how I can acknowledge a test but it never lets me add a comment to it. This would be nice to have so that we wouldn't have to login to the machine to acknowledge an event with a comment. Also, the idea about adding a feature to acknowledge through email or SMS would be great to. Give me an inch... I want the mile...

Thanks

KS-Soft · Post by **KS-Soft** » Tue Sep 06, 2005 12:04 pm

We have such tasks in "to do" list, not sure when it will be implemented.
Remote Control Console (will be avalailabel next week) allows to set acknowledge comment from remote system

Regards
Alex

Igorek · Post by **Igorek** » Sun Oct 09, 2005 2:17 pm

I have created database MySQL of alerts with table ALERTS for current alerts and table LOGS for the eliminated alerts.
Then I have written scripts for functionality necessary for me:
1) a script started at occurrence of alert, inserting values %TestName% %CommentLine1% %StatusChangedTime% %RelatedURL% in table ALERTS;
2) a script started at elimination of alert, deleting record about alarm from table ALERTS and inserting values %TestName% %CommentLine1% %StatusChangedTime% %DateTime% %RelatedURL% in table LOGS
Also I have started web-server Apache with mod_perl and have written the perl scripts cooperating with a database and allow to enter comments of alerts and much more.

My web console:

Emergency alerts:
--------------------------------------------------------------------
| Object | System | Date of alert | Duration | Address |
--------------------------------------------------------------------

Nonemergency alerts:
-----------------------------------------------------------------------------------
| Object | System | Date of alert | Duration | Address | Comment |
-----------------------------------------------------------------------------------

Last elemintated alerts:
----------------------------------------------------------------------------------------------------------------------------------
| Object | System | Date occurrence of alert | Date elimination of alert | Duration | Address | Comment |
----------------------------------------------------------------------------------------------------------------------------------

I easily create necessary summary reports from a database.
Web-console are made for each department (with their alarms). Also I have written the application which notifies on new alarms (sounds and pop-up messages in a system tray).