The Acknowledge is a great addition to the system. Now, is there a way to let recipient of an error respond to acknowledge that they got the error message and are going to take care of correcting it? Other than at the console that is....
Say it's the weekend and we get a 'server down' message. Is there a way that the one who will fix it can tell everyone else he's on the case.
Acknowledge via SMS or email
Yes, its possible.
Quote from the manual:
http://www.ks-soft.net/hostmon.eng/news ... r520newvar
Regards
Alex
Quote from the manual:
Another quoteIf you have used "Acknowledge that" button, HostMonitor will not suspend alerts. However you may configure the alert profile to launch different actions for "non-acknowledged" and "acknowledged" test items (using "advanced mode" actions and new macro variables).
http://www.ks-soft.net/hostmon.eng/mfra ... ncedaction%AckRecurrences%
Represents the number of test probes which have returned similar (bad or unknown) result after it was already acknowledged.
For example if the test returned "bad" status during five consecutive probes, then %Recurrences% variable will be equal 5. If the user has acknowledged the bad status after the second probe then %AckRecurrences% will be equal 3 (5-2=3).
This variable is useful when you want to configure alert profile to launch different actions for "non-acknowledged" and "acknowledged" test items. E.g. if condition to trigger action execution looks like ('%SimpleStatus%=='DOWN') and (%AckRecurrences%==1), HostMonitor will start action when user confirmed status and test failed once again (after acknowledgement).
http://www.ks-soft.net/hostmon.eng/news ... r520newvar
Regards
Alex