Webservice not loading..

Damester · Post by **Damester** » Mon Dec 20, 2004 8:33 am

I'm suprised no one else is having this problem, I could only find one other article but was lynx, maybe I'm doing something obviously wrong.

When loading web service from my laptop, I log in and then it shows the whole page but not the main contet just says loading..

I'm using IE6 on XP Home SP1 - with web service 1.11

I can view it fine on my desktop machine XP Pro SP2

I've had someone else, also complain of this using my webservice.

Sure its something obvious.

KS-Soft · Post by **KS-Soft** » Mon Dec 20, 2004 12:27 pm

If page is not reloading, it means web browser does not execute JavaScript...
Does browser display error icon in status bar? Can you view on-line manual without problems (http://www.ks-soft.net/hostmon.eng/mframe.htm)?

Regards
Alex

Damester · Post by **Damester** » Tue Dec 21, 2004 5:38 am

If you mean not reloading when I click on refresh for example, I don't get that far. Just visiting the page, I cannot view any content and no errors are displayed

The online manual works fine no error messages and can view everything.

I thought It was a java problem so I downloaded the Java runtime enviroment but did'nt make a difference.

Still stuck

KS-Soft · Post by **KS-Soft** » Tue Dec 21, 2004 2:55 pm

I thought It was a java problem so I downloaded the Java runtime enviroment but did'nt make a difference.

Web Service does not use Java applets. It uses Java Script only.

If you mean not reloading when I click on refresh for example, I don't get that far. Just visiting the page, I cannot view any content and no errors are displayed

I understand you do not see test items. This is because browser does not execute this script

Code: Select all

<script language="JavaScript"><!--
 function open1()
 { i=location.href.indexOf(''?'');
   if (i>=0) params=location.href.substring(i,location.href.length); else params="";
   window.open("folders.htm"+params, ''folders'');
   window.open("tests.cgi"+params, ''tests'');
   window.open("tstat.htm"+params, ''tstat'');

Why it does not execute script? I don't know. IE should display error ICON (not message) on status bar in the left bottom corner. If you click on the icon, browser should display information about error.

BTW: We strongly recommend to update Web Service, at least to version 1.20 (included in Advanced Host Monitor 4.74 package).

Regards
Alex

Damester · Post by **Damester** » Wed Dec 22, 2004 5:15 am

Thanks Alex, I could not find an error message in the browser but it did make me think, to check my software firewall.

Symantec Client Firewall 2004 - Comes with Syamntec Client security,
was stopping the Java loading, The Ad Blocking service was doing this without logging any problems.

I added the site to the ad blocking: trusted list and it worked.

Thanks again for your help.

KS-Soft · Post by **KS-Soft** » Wed Dec 22, 2004 2:00 pm

H'm, firewall... Good to know

Regards
Alex