RMA connection issues --New User on Eval--

All questions related to installations, configurations and maintenance of Advanced Host Monitor (including additional tools such as RMA for Windows, RMA Manager, Web Servie, RCC).
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Marcus
Posts: 367
Joined: Mon Nov 18, 2002 6:00 pm

Post by Marcus »

From what I have seen on these forums new version to fix people's problems is not a rare thing.
Most problems which require new versions are not problems, but extra requested functionality. It is this great support, which you wil find nowhere else!
KS-Soft
Posts: 13012
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
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Post by KS-Soft »

Well sort of, though changing the port number did not fix it if hostmon was installed on the XP machine.
We tested HostMonitor and RMA on XP systems and many customers use software on XP systems. Must be something exceptional...
1. If I buy your product I would most likely be looking at an enterprise license with the ongoing versions option. However I want to know if there is any official support included or if it is on an informal basis through these forums.
We provide support by e-mail (support@ks-soft.net) and through these forums, e-mails have higher priority. Of course we are trying to fix problems as soon as possible (often we can offer fix within several days) but sometimes we cannot fix the problem. E.g. its hard to fix problem that cannot be reproduced.
2. Do you know any good recources for learning about SNMP as I have never realy used it.
What about these
http://www.snmplink.org/SNMPv3.html
http://www.snmp.com/FAQs/snmp-faq-part2.txt
http://moon.yerphi.am/RFC/rfc1067.html

Regards
Alex
Quantum
Posts: 56
Joined: Thu May 06, 2004 6:04 pm

Post by Quantum »

Thanks :D
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