Hi There,
At exactly 5:30am (give or take 2 mins for each test) on Friday 10/07/2022 last week, 6 individual and completely separate client websites we monitor suddenly began appearing as 'down' in our hostmon alerting.
however the sites themselves are fine and working as expected, and we can even browse/communicate with them from our hostmon server itself just fine, it seems to simply be false alerts for these 6 (all others are appearing up as normal).
The only similarities we can see with these sites is that the A records for each all stem from 'Google LLC', every other site we monitor is up as normal, and from a quick run through the 'up' ones do not link to Google LLC (we monitor/manage too many to have checked through all just yet). Is this a known/ongoing issue at all with certain URL checks going through Google?
Many thanks in advance.
URL Requests suddenly down
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Ashley Gardner
- Posts: 5
- Joined: Fri Oct 07, 2022 9:49 am
Many thanks for the fast response, these tests are all returning 'No answer' as of Friday, apologies for not including that in the initial. most of theses tests were created 5-10 years ago so in no way new/recently configured, unsure what could be causing the drop for these few.
We already have DNS tests within Hostmon for them all too that are all 'up' so all good on that front it's just the URL check itself, we're still looking into similarities of each site on our end.
We already have DNS tests within Hostmon for them all too that are all 'up' so all good on that front it's just the URL check itself, we're still looking into similarities of each site on our end.
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Ashley Gardner
- Posts: 5
- Joined: Fri Oct 07, 2022 9:49 am
Thank you for the below, I understand the error message within hostmon and what it usually means, but our issue is the fact that the websites all test fine from other means, and it is specifically hostmon alerting that is suddenly giving the 'no answer', as I say the tests are split across 6 different clients and all 6 started failing at 5:30am Friday after working consistently for 5+ years.
for example, on our server that hosts our hostmon server client, we can open a browser and head to https://site-name.co.uk:443 and it will load the page fine, but the URL check within hostmon set the same ('HTTPS' and url 'site-name.co.uk' port '443') will now recieve 'No answer' for these sites only, all 50+ of our other URL checks continue to work fine and are 'host is alive' as expected.
We've tried changing the DNS of the server, restarting the services and the server itself, but obviously the server can communicate with the sites just fine, can you think of anything else we can try within hostmon to try to resolve?
many thanks,
Ashley
for example, on our server that hosts our hostmon server client, we can open a browser and head to https://site-name.co.uk:443 and it will load the page fine, but the URL check within hostmon set the same ('HTTPS' and url 'site-name.co.uk' port '443') will now recieve 'No answer' for these sites only, all 50+ of our other URL checks continue to work fine and are 'host is alive' as expected.
We've tried changing the DNS of the server, restarting the services and the server itself, but obviously the server can communicate with the sites just fine, can you think of anything else we can try within hostmon to try to resolve?
many thanks,
Ashley
Do you mean tests stay in "no answer" status since Friday? I assumed it was just 1 error and then tests restored "Host is alive status".
May be SSL certificate expired today?
or Windows installed updates and removed some obsolete ciphers.
Could you provide URL (I assume https://site-name.co.uk:443 is not real URL)?
HostMonitor version?
Windows version?
IE version?
Regards
Alex
May be SSL certificate expired today?
or Windows installed updates and removed some obsolete ciphers.
Could you provide URL (I assume https://site-name.co.uk:443 is not real URL)?
HostMonitor version?
Windows version?
IE version?
Regards
Alex
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Ashley Gardner
- Posts: 5
- Joined: Fri Oct 07, 2022 9:49 am
Apologies for not being clearer, to confirm there are 6 URLs completely separate from one another that are staying in 'no answer' as of exactly 5:30am Friday. Certificates for all are fine and they all renew at different points of the year.
Is it possible to private message you the URLs at all? I used the site-name as an example as I appreciate this is a public forum and these are all client websites.
Hostmon Version - 11.36
Windows version - Windows Server 2019 build 1809 - last windows update installed on 15/09/2022
IE Version - build 1809
Is it possible to private message you the URLs at all? I used the site-name as an example as I appreciate this is a public forum and these are all client websites.
Hostmon Version - 11.36
Windows version - Windows Server 2019 build 1809 - last windows update installed on 15/09/2022
IE Version - build 1809
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Ashley Gardner
- Posts: 5
- Joined: Fri Oct 07, 2022 9:49 am
Your web server theory sounds like it might be the ticket, and looking on your site it seems we are fairly behind on HostMonitor updates. I was not aware of the support contract as this was before my time, but do you know the rough cost of reinstating the support/getting HostMonitor upgraded at all would be?
Many thanks again,
Ashley
Many thanks again,
Ashley
Sure, you may contact us by e-mail (e.g. using HostMonitor or RCC menu Help->Support or just send mail to support at ks-soft.net). Actually 99% of our customers use mail, not forum.
You may calculate price for update at https://www.ks-soft.net/hostmon.eng/regmon.htm
I think its $1074 in your case (actually price should be higher because your support term over 3 years ago but may be we provide discount. Please contact sales at ks-soft.net)
Regards
Alex
You may calculate price for update at https://www.ks-soft.net/hostmon.eng/regmon.htm
I think its $1074 in your case (actually price should be higher because your support term over 3 years ago but may be we provide discount. Please contact sales at ks-soft.net)
Regards
Alex