RMA on Windows Server 2016 and diffrent problems

rgoebel · Post by **rgoebel** » Mon Aug 28, 2017 7:07 am

KS-Soft wrote: Do you mean Process test works now?

No, sorry this test are also not running.

KS-Soft · Post by **KS-Soft** » Mon Aug 28, 2017 1:20 pm

Could you try this agent www.ks-soft.net/download/rma542c.zip
May be it will provide more data in error message.

What exactly path to RMA and DLLs used on your system?
What 3rd party software installed on the system?
Could you try to disable antivirus?

Regards
Alex

rgoebel · Post by **rgoebel** » Tue Aug 29, 2017 1:26 am

KS-Soft wrote:Could you try this agent www.ks-soft.net/download/rma542c.zip
May be it will provide more data in error message.

The message is:
RMA: 301 - Cannot load OpenSSL engine. Cannot load MSVCR71.DLL. Das angegebene Modul wurde nicht gefunden.

KS-Soft wrote:What exactly path to RMA and DLLs used on your system?

C:\Program Files (x86)\RMA-Win
for the RMA and the DLLs

KS-Soft wrote:What 3rd party software installed on the system?

FileZilla Server
hMailServer
Microsoft SQL Server Compact 3.5 ENU
Mozilla Firefox 55.0.2
Mozilla Maintenance Service
Notepad++
Sophos Anti-Virus
Sophos AutoUpdate
Sophos Management Communication System
SpamAssassin in a Box V2.2

KS-Soft wrote:Could you try to disable antivirus?

Same result as with antivirus.

rgoebel · Post by **rgoebel** » Tue Aug 29, 2017 1:51 am

KS-Soft wrote:Could you try this agent www.ks-soft.net/download/rma542c.zip
May be it will provide more data in error message.

The message is:
RMA: 301 - Cannot load OpenSSL engine. Cannot load MSVCR71.DLL. Das angegebene Modul wurde nicht gefunden.

When I copy the MSVCR71.DLL from an old OS (2008R2) under the RMA path, then the certificate test are working again.
It is a workaround but I don't think the final solution.

KS-Soft · Post by **KS-Soft** » Tue Aug 29, 2017 3:20 am

Please unzip this file into RMA folder
www.ks-soft.net/download/libs/msvcr71.zip

Regards
Alex

rgoebel · Post by **rgoebel** » Tue Aug 29, 2017 3:56 am

KS-Soft wrote:Please unzip this file into RMA folder
www.ks-soft.net/download/libs/msvcr71.zip

When I copy the MSVCR71.DLL from an old OS (2008R2) under the RMA path, then the certificate test are working again.

The problem with the process method is now the last thing.

KS-Soft · Post by **KS-Soft** » Tue Aug 29, 2017 2:18 pm

Sorry, we don't know what is wrong.
I think you may use WMI test instead, e.g. you may count instances of hostmon.exe process using query like
Select caption from Win32_Process where Caption='hostmon.exe'

Regards
Alex

rgoebel · Post by **rgoebel** » Tue Aug 29, 2017 11:47 pm

KS-Soft wrote:Sorry, we don't know what is wrong.
I think you may use WMI test instead, e.g. you may count instances of hostmon.exe process using query like
Select caption from Win32_Process where Caption='hostmon.exe'

I solved it with the WMI query. Thank you for your help.