All questions related to installations, configurations and maintenance of Advanced Host Monitor (including additional tools such as RMA for Windows, RMA Manager, Web Servie, RCC).
The description for Event ID 1002 from source HostMonService cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Cannot create/remove startup link.
Access violation at address 005D6951 in module 'hostmon.exe'. Read of address FFFFFFFF
the message resource is present but the message is not found in the string/message table
Probably you marked "Place program into Startup group" option located on Startup page in HostMonitor Options dialog and HostMontor cannot do that due to some error.
Do you need HostMonitor to be in Startup program group so Windows will start HostMonitor when user logs in?
HostMonitor is started as Service? Application? What account do you use to run HostMonitor (local admin I hope)?
We are setup to run as a service.
Within the Host Monitor configuration we have the following settings:
Service Tab
Use account [administrative account]
Startup delay 1 min
save changes in HML
Startup options
load specific HML file
ignore errors during startup
restore last status
restore last status
there is no check in the "Place program into the Startup group"
When we need to modify / update settings we use RCC from the desktop of the server.
The server is a VM, so access to it is all through RDP.
there is no check in the "Place program into the Startup group"
Then this error may occur if HostMonitor already addded into Startup program group, so it wants to remove itself (because option is unmarked).
Could you check Startup program group?
What Windows do you use?
Service Pack?
Antivirus monitor?
There is not an Icon in the Startup group for Host Monitor
Windows Server 2008 R2 Standard with Service Pack 1
VMware vCenter Protect
Symantec Endpoint Protection
I have only seen the error appear while we are connected to the server and using RCC to manage the tests, however, I have not been able to correlate the error with any specific action.
We are eligible for an upgrade. Do all of the RMAs need to be updated as well? we have a decent amount that can't access the RMA manager due to port restrictions.