Any failed test > action

tizou · Post by **tizou** » Fri Feb 06, 2009 4:53 am

Hello KS,

My apologies if this is already submitted or even implemented.

How about some general Action to take in case:
- Any test in any folder status is 'failed' - HM icon becoming red -
- And /or any test in a given folder only.

This would allows to easily replicate the 'red' status to a network of users on duty.

Hope you'll find this useful.

KS-Soft Europe · Post by **KS-Soft Europe** » Fri Feb 06, 2009 5:33 am

Actually, there is a "Change icon when a host dies" option, located in "Options" -> "Preferences" tab. With this option enabled, HostMonitor will change icon from blue to red when any host changes status to "bad", or change color to yellow if a test goes to "Unknown" status.
Beside that, each folder has its own "Test statuses should not affect tray icon color" option, located in "Folder Properties" window -> "Specials" tab. As you know HostMonitor changes color of the tray icon when a test fails. This option allows you to make exception for set of test items.

Regards,
Max

greyhat64 · Post by **greyhat64** » Sat Feb 07, 2009 12:48 am

Max,
Good explanation of the icon options, but I think Tizou may be, like me, looking for a little more. The statements regarding looking for

"a general Action to take in case. . ."
and
". . . replicate the 'red' status to a network of users on duty."

hint at something I have been trying to figure out how to best implement.

The folder level variables will make this easier, but I would love to be able to, independently, assign an action to a folder.

Code: Select all

If any test in this folder, and subfolders, not acknowledged in (timeframe)
then email %fvar_manager%

In my case I have a series of 'managers' folders, each with subfolders assigned to that manager's reporting technicians. If a technician doesn't acknowledge an alarm in a four hour window I would like the manager to receive an email warning about this fact.
Any advice?

KS-Soft · Post by **KS-Soft** » Mon Feb 09, 2009 5:01 pm

Its easy to send alert for each non-acknowledged (in a four hour window) failed test item.
If you need just 1 alert for all non-acknowledged (in a four hour window) test item, sorry I do not see solution

Regards
Alex

greyhat64 · Post by **greyhat64** » Wed Feb 11, 2009 10:55 am

Any chance of implementing this sort of 'executive' alert? It's really the beginning of an escalation model - something every large implementation will expect sooner or later.
One for "non-acknowledged alerts > timeframe-1" and another for "any alert > timeframe-2"

As a bonus, on a large tree it would also be nice to have an audit report with an alert 'tree', revealing where there might be a breakdown in the escalation process.

In order to work smoothly to acommodate different level managers it seems that this would beg for inheritable, appendable folder level variables, so that a variable could be added further down the branch (something requested in an earlier post).

KS-Soft · Post by **KS-Soft** » Thu Feb 12, 2009 5:09 pm

I have added your request into "to do" list but I am not sure when and how this can be implemented.
We can implement some variable like %TimeOfOldestNonAcknowledgedNadItemInTheFolder% but its not very flexible solution.. may be we add some folder-level alert options.. or implemend some functions instead of just variable, e.g. GetNumberOfNonAcknowledgedItems(foldername, timinterval, recursive)

Regards
Alex

greyhat64 · Post by **greyhat64** » Sat Feb 14, 2009 12:07 am

Alex,
Thanks. You're thinking along the same lines as I - a folder level property tied to a function. This kind of query should be relatively easy to construct against a database log. I'm thinking I could, in the interim, produce a daily report. I'll let you know how that goes.

BTW - I was impressed how well you handled another post from a particular BIG PURPLE poster. I wouldn't have been so calm & collected. Good Job!