Active RMA Alert

All questions related to installations, configurations and maintenance of Advanced Host Monitor (including additional tools such as RMA for Windows, RMA Manager, Web Servie, RCC).
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Scooby
Posts: 10
Joined: Wed May 21, 2008 6:46 am

Active RMA Alert

Post by Scooby »

I am using HostMonitor 7.22c and RMA for Windows 3.64; both on Windows 2K3 servers.

I do a number of time sensitive tests using an active RMA behind a firewall. In the event that the RMA gets disconnected or the service is stopped, the tests that use the RMA simply do not run. I don't even get the courtesy of an unknown status.

One would assume that if the scheduled time for a test came due but the remote agent required to perform the test was unavailable that it would return a status of unknown.

Is there a way to test for the availability of an active RMA that could in turn trigger an action?

Thank you.
KS-Soft
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Joined: Wed Apr 03, 2002 6:00 pm
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Post by KS-Soft »

I am using HostMonitor 7.22c and RMA for Windows 3.64; both on Windows 2K3 servers.
HostMonitor 7.22c comes with Passive RMA 3.70 and Active RMA 3.10. Please use all components of the software from the same package.
I do a number of time sensitive tests using an active RMA behind a firewall. In the event that the RMA gets disconnected or the service is stopped, the tests that use the RMA simply do not run. I don't even get the courtesy of an unknown status.
Quote from the manual:
===============
HostMonitor uses more flexible schedule for the tests that should be performed by Active RMA, e.g. if test has to be performed immediately but Active RMA is not connected while it was connected several minutes ago, HostMonitor may wait for another connection up to 4 min before assigning Unknown status to the tests. Note: if you select the test item and click Refresh button, HostMonitor will not wait for connection, it will set Unknown status right away;

===============
I think you will see Unknown status if you wait a little.

Regards
Alex
Scooby
Posts: 10
Joined: Wed May 21, 2008 6:46 am

Post by Scooby »

HostMonitor may wait for another connection up to 4 min before assigning Unknown status to the tests
Is it possible to shorten the timeout period?[/quote]
KS-Soft
Posts: 13012
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:

Post by KS-Soft »

You may modify hostmon.ini file, change "TestTimeout=240" line located in [ActiveRMAServer] section of the file. E.g. TestTimeout=120 will set 2 min timeout.
You need to restart HostMonitor after hostmon.ini modifications.

Regards
Alex
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