Help is nor availabel when HM running as service

cdeal · Post by **cdeal** » Mon Mar 13, 2006 11:19 am

There is not a HTMLHelp reg key on mine.

KS-Soft · Post by **KS-Soft** » Mon Mar 13, 2006 7:19 pm

We have applied latest security patches from Microsoft and ... HostMonitor does not show help anymore.
So, good news - we can reproduce the problem now
Bad news - I am not sure we will be able to fix that. Will check Microsoft support articles again.... You may try to contact Microsoft as well, may be they already have solution.

Regards
Alex

KS-Soft · Post by **KS-Soft** » Wed Mar 15, 2006 2:41 pm

Security patches leads to various problems: http://support.microsoft.com/kb/896358

Finally we found solution - you should add 2 DWORD variables into registry under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HHRestrictions
1) EnableFrameNavigationInSafeMode = 1
2) EnableNonInteractiveUser = 1
and restart service

Regards
Alex

homerjsimpson8 · Post by **homerjsimpson8** » Wed Mar 15, 2006 5:29 pm

Hi Alex
There was no a HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp registry key on our server. I created one. Created the 1.x and then the HHRestrictions keys. I then created the 2 DWORDS and then restarted the service. It works now. Thank you very much for your persisitance in resolving the problem.

Best regards

Lorenzo

M.Bost.EBV · Post by **M.Bost.EBV** » Wed Mar 22, 2006 4:40 am

Hi Alex,
made the changes in registry and now help works fine.

Many thanks
Martin