Error: The remote procedure call failed

SIF · Post by **SIF** » Fri Feb 17, 2006 12:59 pm

OS: Windows 2000 Server
HM: 5.82 Beta (tested with 5.66 as well)
Test Method: Performance Counter
Check Counter: \\SERVERNAME\Memory\Available MBytes

Problem: it works with some servers and with some not. There is no relation between them. Some are in the same LAN, some not. Some are the same hardware, some not. Some are on the same domain, some not. Sometimes we redo the configuration and it starts working again and it breaks after some time.

What can we do to fix this?

KS-Soft · Post by **KS-Soft** » Fri Feb 17, 2006 1:10 pm

You may find many articles related to Performance Counter problems in this forum. Please use Search function
Sometimes its simple configuration issue (e.g. Remote Registry service is not started on remote system). But often problems caused by various bugs in Performance Counter implementation, IMHO its the worst part of the Windows.
That's why we have implemented WMI test method in version 5.82, it works much more releable and can provide even more information.

Some are in the same LAN, some not. Some are the same hardware, some not. Some are on the same domain, some not.

If you want to monitor remote networks, we recommend to install RMA
http://www.ks-soft.net/hostmon.eng/rma-win/index.htm

Regards
Alex

SIF · Post by **SIF** » Fri Feb 17, 2006 8:15 pm

As I didn't see it fixed in any of those posts you mention and if I use the button to get the current status in the test setup it works 100% of the times, I considered it a new thread was needed. Quite strange that it works inside the setup but not in the automated test...

KS-Soft · Post by **KS-Soft** » Sat Feb 18, 2006 11:54 am

"Test button" and "test item" use exactly the same code to perform the test. I assume test fails when HostMonitor tries to perform several tests at the same time. Am I right?
Some version of pdh.dll have such problem. What Service Pack have you installed?
I would recomment to use "One by one" or "External" test mode (see Misc page in the Options dialog), usually it helps

Regards
Alex

SIF · Post by **SIF** » Sat Feb 18, 2006 3:39 pm

SP4 with Update Roll up Package and last updates (last Tuesday).

I prefer to go the WMI way as testing one by one would delay the testings or I'm wrong?

About WMI, the memory query I'm trying is:
select AvailableMBytes from Win32_PerfRawData_PerfOS_Memory
and it seems to work, but only if the server is in the same domain. If not I get an access denied. How can I overcome this?

SIF · Post by **SIF** » Sat Feb 18, 2006 3:43 pm

Another problem with WMI test. A server is reporting 1564 free but is treated as bad while it should be if less than 256. :/

KS-Soft · Post by **KS-Soft** » Sat Feb 18, 2006 7:31 pm

May I see your test settings?

Regards
Alex

KS-Soft · Post by **KS-Soft** » Sat Feb 18, 2006 7:37 pm

and it seems to work, but only if the server is in the same domain. If not I get an access denied. How can I overcome this?

Try to setup trusting relations between domains
Or better use RMA

Regards
Alex

SIF · Post by **SIF** » Mon Feb 20, 2006 6:52 am

KS-Soft wrote:May I see your test settings?

Regards
Alex

Host: daemon.sif.com.ar
Name space: root\cimv2
Query: select AvailableMBytes from Win32_PerfRawData_PerfOS_Memory
Alert if: any AvailableMBytes is < than 256
Treat unknown status as bad disabled

About the trust relationship, is not possible/desirable and some are servers without a domain. Why not using this?:

http://msdn.microsoft.com/library/defau ... mputer.asp

KS-Soft · Post by **KS-Soft** » Mon Feb 20, 2006 7:52 pm

Host: daemon.sif.com.ar
Name space: root\cimv2
Query: select AvailableMBytes from Win32_PerfRawData_PerfOS_Memory
Alert if: any AvailableMBytes is < than 256
Treat unknown status as bad disabled

I cannot import this into HostMonitor. However I used similar settings, it works fine.
I can try to use your settings, but you should export test settings into text file. Use menu File->Export into text file

Why not using this?:

What exactly is your proposition? Specify credentials for the Remote Connection?
I though you already have specified user name and password that should be used for WMI test. If not, you can do that using menu Profiles -> Connection Manager

Regards
Alex

SIF · Post by **SIF** » Tue Feb 21, 2006 6:54 am

Code: Select all

;-----------------------------------------------------------------------------
;- HostMonitor`s export/import file                                          -
;- Generated by HostMonitor at 21/02/2006 09:42:39                           -
;- Source file: C:\Program Files\HostMonitor4\HMList.hml                     -
;- Generation mode: Selected_Tests                                           -
;-----------------------------------------------------------------------------


; ------- Test #01 -------


Method      = WMI
;--- Common properties ---
;DestFolder = Root\Servidores\Peru\DAEMON\
Title       = DAEMON: Memory
Disabled    = Yes
Comment     = 
RelatedURL  = 
ScheduleMode= Regular
Schedule    = 
Interval    = 600
Alerts      = Send Mail Servers
ReverseAlert= No
UnknownIsBad= No
UseCommonLog= Yes
PrivLogMode = Default
CommLogMode = Default
SyncCounters= Yes
SyncAlerts  = No
DependsOn   = list
MasterTest-Alive = DAEMON: Ping
;--- Test specific properties ---
Host        = daemon.sif.com.ar
NameSpace   = root\cimv2
Query       = select AvailableMBytes from Win32_PerfRawData_PerfOS_Memory
SumMode     = any ...
CompareMode = LessThan
CompareVal  = 256
NoResStatus = Unknown

;-----------------------------------------------------------------------------
; Exported 1 tests

Didn't know about the connection manager. That should do, thanks!

KS-Soft · Post by **KS-Soft** » Tue Feb 21, 2006 6:16 pm

H'm... problem is:
Microsoft manuals declares Win32_PerfRawData_PerfOS_Memory.AvailableMBytes counter as uint64 type but in real life Windows returns OleStr type to the application (HostMonitor). That's why HostMonitor applies string compare rules to the counter.
I checked AvailableKBytes and AvailableBytes counters - strings as well

May be we can implement some conversion options in future versions of HostMonitor...

Regards
Alex

SIF · Post by **SIF** » Wed Feb 22, 2006 1:58 pm

So is there a workaround for that or we can't use the feature for now?

KS-Soft · Post by **KS-Soft** » Wed Feb 22, 2006 2:34 pm

I would recomment to use "One by one" or "External" test mode (see Misc page in the Options dialog), usually it helps

Regards
Alex

SIF · Post by **SIF** » Thu Feb 23, 2006 12:24 am

Well, one by one doesn't. And about external, it says the file is missing, but I'm administering from RCC Console. Is that a bug on the console because it's checking the local system that has not the full installation? The file is in the server installation directory but after this option was checked all performance counter tests failed.