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Kris
Joined: 12 May 2010
Posts: 356
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 Posted: Fri Jan 29, 2016 7:33 am Post subject: Version 10 issues? |
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Hi everyone,
I want to update from 9.90 to 10.
Just curious if anyone had issues with the update.
You know, just in case 
Thanks!
Kris |
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KS-Soft
Joined: 03 Apr 2002
Posts: 12649
Location: USA
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| Posted: Fri Jan 29, 2016 1:29 pm Post subject: |
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We did not receive any bug reports regarding version 10.06 or 10.08
Regards
Alex |
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Kris
Joined: 12 May 2010
Posts: 356
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| Posted: Fri Feb 05, 2016 4:13 am Post subject: |
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Nice 1
I'll just go ahead then.
Thanks! |
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Kris
Joined: 12 May 2010
Posts: 356
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| Posted: Fri Feb 05, 2016 8:08 am Post subject: |
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It worked, however now it says "Unregistered Version"...
Do I need to re-register or something? |
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KS-Soft Europe
Joined: 16 May 2006
Posts: 2832
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| Posted: Fri Feb 05, 2016 8:33 am Post subject: |
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Normally HostMonitor should check your registration codes and warn you when you need new codes BEFORE actual update,
unless you have disabled "Update check" option that is located on Misc page in the Options dialog.
In such case you may use menu Help->Update check to verify license BEFORE update.
Each license comes with "Free updates" term.
E.g.: Enterprise license comes with 12 month of Free updates term: http://www.ks-soft.net/hostmon.eng/regmon.htm#newprice
If you have license with "Lifetime updates", just contsct sales@ks-soft.net for new registartion codes. |
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Kris
Joined: 12 May 2010
Posts: 356
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| Posted: Fri Feb 05, 2016 9:49 am Post subject: |
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Just dug into the administration and found that our license expired November '15.
Requested a quote for new extension already
My bad, I guess.... |
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Lethuillier
Joined: 06 May 2016
Posts: 3
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| Posted: Fri May 06, 2016 7:26 am Post subject: upgrade Hostmonitor - Licence issue |
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Hello,
We upgraded hosmonitor 9 to 10.10 and now the product is unregistered.
We sent an email to support@ks-soft.net and sales@ks-soft.net but we didn't receive any answer.
We have a lifetime licence.
Could someone help us?
Regards. |
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KS-Soft
Joined: 03 Apr 2002
Posts: 12649
Location: USA
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| Posted: Fri May 06, 2016 7:42 am Post subject: |
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1) Normally HostMonitor should check your registration codes and warn you when you need new codes BEFORE actual update, unless you have disabled "Update check" option that is located on Misc page in the Options dialog. In such case you may use menu "Help"->"Update check" to verify license before update.
2) I do not see your e-mail in our database.
Could you please provide your registration name and/or order number?
3) We respond to all e-mails within 24 hours (business days). Probably we already sent you new registration codes. Please check your spam filter settings
Regards
Alex |
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Lethuillier
Joined: 06 May 2016
Posts: 3
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| Posted: Fri May 06, 2016 7:54 am Post subject: upgrade Hostmonitor - Licence issue |
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Hello Alex,
Thank you for your reply.
I sent you (sales@ks-soft.net) 3 emails between 21 and 26 of april.
I just sent you a 4th email.
1 - Check for update is enabled every 3rd night but we didn't receive any alert
2- registration name is : Delmas
Regards,
Sébastien. |
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KS-Soft
Joined: 03 Apr 2002
Posts: 12649
Location: USA
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| Posted: Fri May 06, 2016 8:06 am Post subject: |
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We did not receive 1st - 3rd email but we received 4th (just replied).
Strange, we did not change anything on our mail server recently.
| Quote: | 1 - Check for update is enabled every 3rd night but we didn't receive
any alert |
Does HostMonitor system have access to internet (it needs to check www.ks-soft.net using HTTP protocol)?
Probably somebody have seen this message, just forgot about warning related to registration codes?
Anyway, its good idea to perform check before update
Also, usually you can restore old version within 1-2 minutes (old version works with old codes while new version may request new codes).
Regards
Alex |
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Lethuillier
Joined: 06 May 2016
Posts: 3
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| Posted: Fri May 06, 2016 8:40 am Post subject: upgrade Hostmonitor - Licence issue |
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Hello,
I received your email and replied to it.
| KS-Soft wrote: | | Does HostMonitor system have access to internet (it needs to check www.ks-soft.net using HTTP protocol)? |
YES
| KS-Soft wrote: | | Probably somebody have seen this message, just forgot about warning related to registration codes? |
I don't remember to have had any warning message but I'll take care the next time.
| KS-Soft wrote: | | Anyway, its good idea to perform check before update |
I'll do that at the next upgrade
| KS-Soft wrote: | | Also, usually you can restore old version within 1-2 minutes (old version works with old codes while new version may request new codes). |
The upgrade was mandatory for security reason.
Regards,
Sébastien |
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KS-Soft
Joined: 03 Apr 2002
Posts: 12649
Location: USA
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| Posted: Fri May 06, 2016 9:01 am Post subject: |
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We sent new codes
Regards
Alex |
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