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moving Hostmonitor

 
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hm888



Joined: 03 Nov 2015
Posts: 7

PostPosted: Tue Nov 03, 2015 7:19 am    Post subject: moving Hostmonitor Reply with quote

Hello,

we have move the Hostmonitor 9.58 from an old server to a new server. On the old server we uninstall the Hostmonitor with the UnInstall.exe.

On the new Server it is not possible to register the Hostmonitor, we get the error message: "You have typed an incorrect Registration number or Name!". Registration is done with the license key that we have used on the old Server.

Can you please help us.

Greetings
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KS-Soft Europe



Joined: 16 May 2006
Posts: 2832

PostPosted: Tue Nov 03, 2015 9:04 am    Post subject: Reply with quote

Please send request to support@ks-soft.net with the following information:
1. HostMonitor version ( 9.58 )
2. Registration name
3. Registration code you are using to register HostMonitor
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hm888



Joined: 03 Nov 2015
Posts: 7

PostPosted: Wed Nov 04, 2015 2:53 am    Post subject: Reply with quote

THX. EMail request is sent to the Support.
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hm888



Joined: 03 Nov 2015
Posts: 7

PostPosted: Tue Nov 17, 2015 7:05 am    Post subject: Reply with quote

We have send a support request to Support@ks-soft.net (04.11.2015) we don't get any respond from the support. What can we do?
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KS-Soft



Joined: 03 Apr 2002
Posts: 12260
Location: USA

PostPosted: Tue Nov 17, 2015 11:14 am    Post subject: Reply with quote

We respond within 24 hours (except weekends) but I do not see your e-mail on our database. May be you used mailbox different from mailbox specified in your profile on this forum? What e-mail address should I use for search?

Regards
Alex
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hm888



Joined: 03 Nov 2015
Posts: 7

PostPosted: Thu Nov 19, 2015 9:29 am    Post subject: Reply with quote

Hi Alex,

for spam reasons i send you a E-Mail with the E-Mail Address.

Greetings
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KS-Soft



Joined: 03 Apr 2002
Posts: 12260
Location: USA

PostPosted: Thu Nov 19, 2015 9:47 am    Post subject: Reply with quote

We received your e-mail and replied.

Regards
Alex
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hm888



Joined: 03 Nov 2015
Posts: 7

PostPosted: Fri Nov 20, 2015 12:56 am    Post subject: Reply with quote

Hi Alex,

thanks for sending the new codes. The HostMonitor is registered again.

Greetings
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KS-Soft



Joined: 03 Apr 2002
Posts: 12260
Location: USA

PostPosted: Fri Nov 20, 2015 4:27 am    Post subject: Reply with quote

You are welcome

Regards
Alex
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