moving Hostmonitor

hm888 · Joined: 03 Nov 2015 Posts: 7

Hello,

we have move the Hostmonitor 9.58 from an old server to a new server. On the old server we uninstall the Hostmonitor with the UnInstall.exe.

On the new Server it is not possible to register the Hostmonitor, we get the error message: "You have typed an incorrect Registration number or Name!". Registration is done with the license key that we have used on the old Server.

Can you please help us.

Greetings

KS-Soft Europe · Joined: 16 May 2006 Posts: 2832

Please send request to support@ks-soft.net with the following information:
1. HostMonitor version ( 9.58 )
2. Registration name
3. Registration code you are using to register HostMonitor

hm888 · Joined: 03 Nov 2015 Posts: 7

THX. EMail request is sent to the Support.

hm888 · Joined: 03 Nov 2015 Posts: 7

We have send a support request to Support@ks-soft.net (04.11.2015) we don't get any respond from the support. What can we do?

KS-Soft · Joined: 03 Apr 2002 Posts: 12284 Location: USA

We respond within 24 hours (except weekends) but I do not see your e-mail on our database. May be you used mailbox different from mailbox specified in your profile on this forum? What e-mail address should I use for search?

Regards
Alex

hm888 · Joined: 03 Nov 2015 Posts: 7

Hi Alex,

for spam reasons i send you a E-Mail with the E-Mail Address.

Greetings

KS-Soft · Joined: 03 Apr 2002 Posts: 12284 Location: USA

We received your e-mail and replied.

Regards
Alex

hm888 · Joined: 03 Nov 2015 Posts: 7

Hi Alex,

thanks for sending the new codes. The HostMonitor is registered again.

Greetings

KS-Soft · Joined: 03 Apr 2002 Posts: 12284 Location: USA

You are welcome

Regards
Alex