moving Hostmonitor

hm888 · Post by **hm888** » Tue Nov 03, 2015 7:19 am

Hello,

we have move the Hostmonitor 9.58 from an old server to a new server. On the old server we uninstall the Hostmonitor with the UnInstall.exe.

On the new Server it is not possible to register the Hostmonitor, we get the error message: "You have typed an incorrect Registration number or Name!". Registration is done with the license key that we have used on the old Server.

Can you please help us.

Greetings

KS-Soft Europe · Post by **KS-Soft Europe** » Tue Nov 03, 2015 9:04 am

Please send request to support@ks-soft.net with the following information:
1. HostMonitor version ( 9.58 )
2. Registration name
3. Registration code you are using to register HostMonitor

hm888 · Post by **hm888** » Wed Nov 04, 2015 2:53 am

THX. EMail request is sent to the Support.

hm888 · Post by **hm888** » Tue Nov 17, 2015 7:05 am

We have send a support request to Support@ks-soft.net (04.11.2015) we don't get any respond from the support. What can we do?

KS-Soft · Post by **KS-Soft** » Tue Nov 17, 2015 11:14 am

We respond within 24 hours (except weekends) but I do not see your e-mail on our database. May be you used mailbox different from mailbox specified in your profile on this forum? What e-mail address should I use for search?

Regards
Alex

hm888 · Post by **hm888** » Thu Nov 19, 2015 9:29 am

Hi Alex,

for spam reasons i send you a E-Mail with the E-Mail Address.

Greetings

KS-Soft · Post by **KS-Soft** » Thu Nov 19, 2015 9:47 am

We received your e-mail and replied.

Regards
Alex

hm888 · Post by **hm888** » Fri Nov 20, 2015 12:56 am

Hi Alex,

thanks for sending the new codes. The HostMonitor is registered again.

Greetings

KS-Soft · Post by **KS-Soft** » Fri Nov 20, 2015 4:27 am

You are welcome

Regards
Alex