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Why is our company blacklisted and Support so bad?

 
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DGillam



Joined: 13 Mar 2012
Posts: 4

PostPosted: Tue Mar 13, 2012 5:59 am    Post subject: Why is our company blacklisted and Support so bad? Reply with quote

I have contacted sales and support several times and have yet to have an acknowedgement.

I am the network manager at a large educational establishment and am trying to find out why our installation of Host Monitor has been blacklisted.

Please could you look into our problem as a matter of urgency before we take custom elsewhere. I would have expedited this if it weren't for the quantity of tests that we would have to re input on another system.

I find this completely unacceptable from a company boasting to have Cisco and Microsoft amongst its clients.
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KS-Soft



Joined: 03 Apr 2002
Posts: 12062
Location: USA

PostPosted: Tue Mar 13, 2012 9:38 am    Post subject: Reply with quote

We respond to all requests within 24 hours.
I am sorry, but how we can check what is wrong with your license? You did not provide any information about yourself.
Company name? Registration name?

Regards
Alex
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KS-Soft



Joined: 03 Apr 2002
Posts: 12062
Location: USA

PostPosted: Tue Mar 13, 2012 10:21 am    Post subject: Reply with quote

If you licensed under "Eastbourne College" registration name, then your license was canceled a while ago because "refund has been issued as the result of notification from the credit card holder that this charge has been placed fraudulently".
In other words, we refund money and canceled license because your organization claimed this transaction is a fraud.

Regards
Alex
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DGillam



Joined: 13 Mar 2012
Posts: 4

PostPosted: Tue Mar 13, 2012 12:01 pm    Post subject: Reply with quote

We did licence under Eastbourne College and were unware that this had happened For this we are sorry. However I did email over 2 weeks ago and have yet to receive any acknowledgement from KS-Soft support or sales.

Thanks,
Derren
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KS-Soft



Joined: 03 Apr 2002
Posts: 12062
Location: USA

PostPosted: Tue Mar 13, 2012 12:16 pm    Post subject: Reply with quote

Sorry, we did not receive any mail from you in 2012. What address should we add into "white list"? The one you have used for registration on the forum?

Regards
Alex
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DGillam



Joined: 13 Mar 2012
Posts: 4

PostPosted: Wed Mar 14, 2012 1:53 am    Post subject: Reply with quote

Yes please!
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DGillam



Joined: 13 Mar 2012
Posts: 4

PostPosted: Wed Mar 14, 2012 3:08 am    Post subject: Reply with quote

We have just purchased the new version of Advanced Hostmon should the blacklist be removed when we install this with a valid serial?

Regards,
Derren
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KS-Soft



Joined: 03 Apr 2002
Posts: 12062
Location: USA

PostPosted: Wed Mar 14, 2012 10:39 am    Post subject: Reply with quote

Items from "black list" cannot be removed but we can issue license using different name...

Regards
Alex
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