All tests gone by starting Hm as a service

Malevo · Post by **Malevo** » Mon Aug 08, 2011 2:36 pm

Hi, I've been running HM for several years as an APP, from the console, Now I want to start using the service and access it from the RCC.
The service was installed by hostmon.exe /installservice and seems fine, but when I log in as Admin (no password) from the local machine, I see no tests.

any ideas ?

Regards, Pablo

KS-Soft Europe · Post by **KS-Soft Europe** » Mon Aug 08, 2011 2:45 pm

What Windows do you use ? Service Pack ?
What user account is used to start HostMonitor as Service ?
Are you sure, you are using same account to start HostMonitor as Application and as Service ?

KS-Soft · Post by **KS-Soft** » Mon Aug 08, 2011 2:48 pm

What Windows do you use? Vista? Windows Server 2008?
To keep legacy apps running, Vista lets them pretend to write to their familiar file locations often under their installation folder. But when you go to look for those files, you won't find them! Vista actually stores the files in a "Virtual Store" under the AppData store in your user folder.
In such case you should find files using user folder (user account that was used to run HostMonitor) and copy *.HML, *.LST and *.INI files to HostMonitor folder
(I think its good idea to make backup in case you copy wrong files).

Regards
Alex

Malevo · Post by **Malevo** » Mon Aug 08, 2011 3:33 pm

Thanks !!!

Resolved, the hml file was stored on the desktop of the user we used to run the app, and we had changed the service user.

Regards, Pablo