Can't logon via RCC before 6h50

All questions related to installations, configurations and maintenance of Advanced Host Monitor (including additional tools such as RMA for Windows, RMA Manager, Web Servie, RCC).
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dgovaerts
Posts: 10
Joined: Mon Sep 22, 2008 7:07 am

Can't logon via RCC before 6h50

Post by dgovaerts »

My collegue's are asking me why they can't logon via RCC to kshost before 6h50 (or so it seems). They get an Ahthentication...Failed. Cannot read data error.

I don't think that you can implement time restrictions in RCC or ks-host monitor for logging on, so what can be wrong and how can I troubleshoot this?
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KS-Soft
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Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
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Post by KS-Soft »

There is no time restriction for RCC connections.
It can be some network error or may be system or HostMonitor itself was too busy to respond within specified timeout. You may check and increase timeout specified for RCC connection.

If this happens again, you may try to ping HostMonitor system, check CPU usage on HostMonitor system, etc.

Regards
Alex
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