User Issues

gdoran · Post by **gdoran** » Mon Feb 05, 2007 3:46 am

Hi,
I have setup multiple users to access different monitoring folders. After defining the folders and rights on the tests I save the HML file as usual. When I go back and check the user permissions again the Root folder has disappeared and the user is useless.

It is running WinXp SP2 and version 6.54 of hostmon.

thanks,
Gavin

KS-Soft Europe · Post by **KS-Soft Europe** » Mon Feb 05, 2007 4:16 am

Sorry, coud not reproduce the problem. I suppose, there several instances of HostMonitor are running on the system. Could you verify how many processes hostmon.exe are running? You may use standard windows Task Manager > Processes tab to figure it out.
Have you change the settings using HostMonitor itself or using RCC?

Regards,
Max

gdoran · Post by **gdoran** » Mon Feb 05, 2007 4:22 am

There is just one version running and its being started from the service. The changes are being called directly in Hostmonitor rather than RCC.

thanks,
Gavin

KS-Soft Europe · Post by **KS-Soft Europe** » Mon Feb 05, 2007 5:15 am

What account have you specified to start hostMonitor's service? Please make sure you have specified proper account using "Options > Service" tab. Are you sure that account have enough permissions to the HostMonitor's folder?

Have you installed service properly? http://www.ks-soft.net/hostmon.eng/mfra ... tm#Service

Probably, you started hostmon.exe application, to change some settings, while service was running?

Regards,
Max

gdoran · Post by **gdoran** » Mon Feb 05, 2007 5:24 am

The account is running under a domain admin account and so has full rights to the machine. The details for it are in correctly.
I have called hostmon from the icon in the system tray after the service has started, I have not opened it through the application shortcut.

All of the other changes are saved i.e. adding/deleting tests.

thanks,
Gavin

KS-Soft Europe · Post by **KS-Soft Europe** » Mon Feb 05, 2007 5:59 am

Hm. Probably, you have not pressed "Ok" button in "User profiles" dialog after applying changes? Could you try again to assign "Home folder" to some users? How many users have access to the HostMonitor? Perhaps, someone else could change the settings?

Regards,
Max

gdoran · Post by **gdoran** » Mon Feb 05, 2007 6:21 am

I am clicking OK to exit User Profiles. If I set it to "All folders in any HML List" then the permissions remain the same. If I try to set it to any specific sub folder it resets to "No access to this HML list" after saving. This is the same for all users.

Thanks,
Gavin

KS-Soft · Post by **KS-Soft** » Mon Feb 05, 2007 11:54 am

I save the HML file as usual

Probably you are using "Save as" menu item?
Quote from the manual

Note: HostMonitor uses GUID to identify HML files and a unique FolderID to identify a user’s home folder. This means if you copy or rename the file, rename or move the home folder, HostMonitor still knows what home folder is assigned for each user. However, if you use menu “File”->”Save as”, HostMonitor will assign new GUID to new HML file. In this case, it may be necessary to reassign the home folder for the operators except when they have access to all/root folder.

Regards
Alex