userpref page will not load

BNCsystems · Post by **BNCsystems** » Tue Aug 08, 2006 8:56 am

I just recently upgraded from 5.38 to the latest version. Upgrade went fine but now i cannot access the user pref page from the HTML monitor page. It just sits there and says loading..... and eventually times out.

Any ideas?

KS-Soft Europe · Post by **KS-Soft Europe** » Tue Aug 08, 2006 9:07 am

Looks like file wsuserprof.lst was corrupted. Could you send wsuserprof.lst file to support@ks-soft.net?
File located in WebService folder.

Regards,
Max

KS-Soft · Post by **KS-Soft** » Tue Aug 08, 2006 9:07 am

"HTML monitor page"? Are you talking about web interface? Can your browser connect to web service and show other pages (test list, test properties, quick log, etc)?

Regards
Alex

BNCsystems · Post by **BNCsystems** » Tue Aug 08, 2006 9:16 am

Sorry, yes the web interface. I can view all other pages except that one. I will email the file now, thank you!

burnettt · Post by **burnettt** » Tue Aug 08, 2006 10:57 am

I am having the same problem since upgrading to v6.10. Please keep me posted with any updates or let me know if I can provide any information.

Thanks.

-Tim

KS-Soft · Post by **KS-Soft** » Tue Aug 08, 2006 12:20 pm

Somehow file contains invalid data in one field. We changed format of the file and may be convertor doesn't work correctly with some old formats

You may stop web service, remove the file, start web service again. Web service will recreate this file when you login 1st time. Then you need to adjust your preferences. Sorry for trouble...

Regards
Alex

BNCsystems · Post by **BNCsystems** » Tue Aug 08, 2006 12:26 pm

To post what I replied with via email. Yes removing the file does work. Not an issue just was wondering

thanks again and keep up the good work!

userpref page will not load

userpref page will not load

Same problem