Pager via TAPI

[duncan_caldwell]

Is it possible to configure the actions to send to multiple PAGE numbers via the TAPI interface, witout creating multiple entries in the Action profile.

We have a problem where we need to send alerts to multiple people for the same event, but when we use multiple entries under an action profile, the HM will try and open the port to the modem for each Pager number. The result is that only one connection is made and all the other connections generate error until the modem is free.

If there are only one or two message to send then this is not so bad but we have cases where 5 or 6 people need to be notified, and there may be several events that have trigered an action.

[KS-Soft]

This option is not documented however you may separate several pager numbers by ^ symbol

Regards
Alex

[duncan_caldwell]

I have now set up my profile with an action to 'Send message to alphanumeric pager (TAP protocol)'
I have filled in the pager ID field with xxxxxxxx^xxxxxxxx
where xxxxxxxx is the phone umber of the pager.

When I test the pager by activating the action profile I get the following error in the log files.

Error: Cannot send message to pager xxxxxxxx^xxxxxxxx. The number of pager id's does not match the number of messages.

What am I doing wrong?

I am running on Win2000 server and V6.02 of Host Momitor
I am using an external V.92 modem based on the Intel.
I am calling Vodafone TAPI gateway to send SMS messages to cellphones.

[KS-Soft]

Sorry, I forgot about 2 conditions:
- message should not contain ^ symbol inside of the text
- you should add 2 symbols ^^ at the end of the message
If you are using template like %DateTime% - %TestName% %Status%, you should add 2 symbols and use template like %DateTime% - %TestName% %Status%^^

Regards
Alex

[duncan_caldwell]

Great thanks that looks like it has fixed the problems.

However we have serveral alerts going off regularly and we keep getting the forllowing error in the log files.

Error: Cannot send message to pager xxxxxxxx^xxxxxxxx. Error allocating memory for COM port or port in use

I understand why this is happening, because the application is trying to use the com port while it is still in use.

Are there any plans to provide a message queue so that if a message needs to be sent then the message adds it to a queue. A separate process then monitors the queue and if there is anything to be send and there is no current connection then it will try and establish a connection?

[KS-Soft]

Are there any plans to provide a message queue so that if a message needs to be sent then the message adds it to a queue.

Truth to say we consider this action as obsolete because new HostMonitor offers "Send SMS" action that works with query. I think people will move forward to use new action.
Am I wrong?

Regards
Alex

[duncan_caldwell]

Does this process work any differently if there are multiple messages from multiple actions all wanting to send an sms at the same time or withing a short space of time.

[KS-Soft Europe]

Does this process work any differently if there are multiple messages from multiple actions all wanting to send an sms at the same time or withing a short space of time.

Send SMS action provides messages spool. It accepts multiple messages from different actions at the same time and then sends them one by one.

Regards,
Max