RMA Time out

Nadir · Post by **Nadir** » Wed May 24, 2006 6:32 am

Hi all,

I have a little problem with RMA, some test reply "RMA Time out" sometimes.
Could I prevent this problem?
Thanks

KS-Soft Europe · Post by **KS-Soft Europe** » Wed May 24, 2006 8:03 am

You should increase timeout specified for the agent.
http://www.ks-soft.net/hostmon.eng/rma- ... #how_setup

Regards,
Max

Nadir · Post by **Nadir** » Wed May 24, 2006 9:13 am

I specified 60 sec but sometimes the agent reply "RMA: 301 - Timeout" and "RMA cannot read data"
?

KS-Soft Europe · Post by **KS-Soft Europe** » Wed May 24, 2006 9:34 am

There are two timeout values is used.
One of them is specified by rma_cfg utility (on system where agent is running). Second is specified on HostMonitor's side in "Agent Connection Parameters" dialog.
Anyway I suggest you specify at least 120 sec timeout.

Regards,
Max

Nadir · Post by **Nadir** » Wed May 24, 2006 9:54 am

Ok I applied this settings and I will show what append
Thanks Max

KS-Soft · Post by **KS-Soft** » Wed May 24, 2006 10:05 am

If you have some tests that may require significant amount of time (e.g. you want RMA to compare 2 huge files) or you are using slow network connection, you need long timeout interval.

Regards
Alex

Nadir · Post by **Nadir** » Fri May 26, 2006 4:09 am

THis agent execute 250 test but exclusively performance counters and SNMP get test, and the netwok is enough fast.
Maybe time-out caused by firewall between Agent and AHM?

KS-Soft Europe · Post by **KS-Soft Europe** » Fri May 26, 2006 4:56 am

Nadir wrote:Maybe time-out caused by firewall between Agent and AHM?

I do not think so, but you have to adjust firewall rules to allow connection between RMA and AHM.

Regards,
Max

Nadir · Post by **Nadir** » Fri May 26, 2006 5:57 am

Yes I have allowed connetion between RMA and AHM through firewall.
But I don't know why some SNMP get tests reply RMA 301 Timeout, I have adjust timeout value to 120 sec, maybe if I adjust retries parametre in SNMP tests to 2 or 3 problem will disappear

KS-Soft · Post by **KS-Soft** » Fri May 26, 2006 11:12 am

But I don't know why some SNMP get tests reply RMA 301 Timeout, I have adjust timeout value to 120 sec, maybe if I adjust retries parametre in SNMP tests to 2 or 3 problem will disappear

Agent performs 2 kind of tests: Performance Counter and SNMP Get. Performance Counter tests work fine while SNMP Get requests to the SAME SYSTEM return "Time out" error. Right?
H'm.. looks like some problem with SNMP agent. What system(s) you are checking? OS? Service Pack? What timeout have you specified for SNMP Get test (Test Properties dialog)?

Regards
Alex

Nadir · Post by **Nadir** » Mon Jun 05, 2006 3:38 am

Agent performs 2 kind of tests: Performance Counter and SNMP Get. Performance Counter tests work fine while SNMP Get requests to the SAME SYSTEM return "Time out" error. Right?

yes, but I have one server where HM agent check just SNMP get test no perfomance counters.

What system(s) you are checking? OS? Service Pack? What timeout have you specified for SNMP Get test (Test Properties dialog)?

All server on Win 2003 server US sp1 and I have specified 6000 for test timeout

KS-Soft Europe · Post by **KS-Soft Europe** » Mon Jun 05, 2006 4:27 am

You get errors from RMA on regular basis or it appears sometimes?
Could it be network problems? E.g. SNMP device is not responding or unreachable because of network problem? In such case you may ping target system before performing SNMP tests.

Regards,
Max

Nadir · Post by **Nadir** » Mon Jun 05, 2006 6:33 am

It appears sometimes and some ping test reply no answer maybe HM agent could't execute all test?

KS-Soft Europe · Post by **KS-Soft Europe** » Mon Jun 05, 2006 7:21 am

Nadir wrote:It appears sometimes and some ping test reply no answer

So, if agent could not ping target system, thus it could not perform SNMP test. Looks like connection problem in your network. I would suggest you
to define ping test as master for SNMP tests. http://www.ks-soft.net/hostmon.eng/mfra ... htm#Master
In such case HostMonitor will perform SNMP test only if ping test will be performed successfully (notice Synchronize status & alerts!).

Nadir wrote:maybe HM agent could't execute all test?

No, I do not think so. HM and RM agents are designed to perform huge amounts of test at once.

Regards,
Max

Nadir · Post by **Nadir** » Mon Jun 05, 2006 7:34 am

So, if agent could not ping target system, thus it could not perform SNMP test. Looks like connection problem in your network.

Why problem doesn't appear when HM performs tests itself without agent?
I don't think problems comes from network. You don't think?