301 Access Violation

dkurfurst · Post by **dkurfurst** » Mon Oct 24, 2005 9:46 am

I really don't want to return the product I am quite happy with it except for this one issue. I would hope that we could continue working to get this issue resolved. Is there anything else that I should be looking at that we didnt already cover?

KS-Soft · Post by **KS-Soft** » Mon Oct 24, 2005 7:50 pm

I uploaded test program at www.ks-soft.net/download/ptest.exe
Its command line utility. Could you start it (e.g. ptest.exe \\127.0.0.1) and post result?

Regards
Alex

dkurfurst · Post by **dkurfurst** » Tue Oct 25, 2005 9:15 am

I Ran the test locally on the box in question with the following parameters

c:\ptest \\127.0.0.1

Test #1 ...
Checkpoint #1
Checkpoint #2
Checkpoint #3
Checkpoint #4
Checkpoint #5
Checkpoint #critical_section enter
Checkpoint #6
Checkpoint #6b
Checkpoint #6c
Checkpoint #6c-The operation completed successfully.

Checkpoint #6d
Checkpoint #6e
Checkpoint #7
Checkpoint #7b
Checkpoint #8
Checkpoint #9
Checkpoint #9b
Checkpoint #9c

KS-Soft · Post by **KS-Soft** » Wed Oct 26, 2005 4:00 pm

According to log - application can connect to performance pseudo-registry, error appears when program reads counters.
Could you start new version of the utility? www.ks-soft.net/download/ptest.exe
It should provide a little more information...

Regards
Alex

dkurfurst · Post by **dkurfurst** » Thu Oct 27, 2005 6:54 am

here is the test again

I ran it locally on the box in question using the following parameters
ptest \\127.0.0.1

C:\Nomad Check>ptest \\127.0.0.1

Test #1 ...
Checkpoint #1
Checkpoint #2
Checkpoint #3
Checkpoint #4
Checkpoint #5
Checkpoint #critical_section enter
Checkpoint #6
Checkpoint #6b
Checkpoint #6c
Checkpoint #6c-The operation completed successfully.

Checkpoint #6d
Checkpoint #6e
Checkpoint #7
Checkpoint #7b
Checkpoint #8
Checkpoint #9
Checkpoint #9b
Checkpoint #9c

KS-Soft · Post by **KS-Soft** » Thu Oct 27, 2005 12:17 pm

It looks like you started old version of the program. Probably your browser or proxy server got cached file...
If you send e-mail to support@ks-soft.net, I send utility by mail. Or simply clear cache

Regards
Alex

dkurfurst · Post by **dkurfurst** » Fri Oct 28, 2005 1:28 pm

I d/l again copied it to the server and ran it again see below for results

C:\Nomad Check>ptest \\127.0.0.1

Test #1 ...
Checkpoint #1
Checkpoint #2
Checkpoint #3
Checkpoint #4
Checkpoint #5
Checkpoint #critical_section enter
Checkpoint #6
Checkpoint #6b
Checkpoint #6c
Checkpoint #6c-The operation completed successfully.

Checkpoint #6d
Checkpoint #6e
Checkpoint #7
Checkpoint #7b
Checkpoint #8
Checkpoint #9
Checkpoint #9b
pPerf.LittleEndian : 1
pPerf.Version : 1
pPerf.Revision : 1
pPerf.TotalByteLength : 112
pPerf.HeaderLength : 112
pPerf.NumObjectTypes : 0
pPerf.DefaultObject : 238
pPerf.SystemNameLength: 24
pPerf.SystemNameOffset: 88
pObj .HeaderLength : 0
pObj .CodePage : 0
pObj .NumCounters : 0
Checkpoint #9c

C:\Nomad Check>

KS-Soft · Post by **KS-Soft** » Fri Oct 28, 2005 2:54 pm

pPerf.HeaderLength : 112
pPerf.NumObjectTypes : 0

Are you sure perfproc.dll is working on your system?
Microsoft provides "Extensible Counter List" utility: http://www.microsoft.com/downloads/deta ... laylang=en
Could you check status of perfproc.dll?

Regards
Alex

dkurfurst · Post by **dkurfurst** » Mon Oct 31, 2005 8:21 am

I Ran the Extensible counter again and perfproc.dll is enabled Here is the detailed info below:

Performance Counters Enabled (box is checked)
DLL Name: perfproc.dll
Open Procedure: OpenSysProcessObject
Collect Procedure: CollectSysProcessObjectData
Close Procedure: CloseSysProcessObject
Counter ID Range: N/A to N/A
Help ID Range: N/A to N/A

dkurfurst · Post by **dkurfurst** » Mon Oct 31, 2005 11:25 am

Alex
After numerous searches on the internet, I think that I found the solution. I copied the following files from oneof my other servers to the srver that is giving me issues with monitoring processes. I copied perfc009.dat and perfh009.dat to the system32 directory. I went into Host Monitor and created a test that monitors a process and low and behold it worked!

Thanks so much for your never ending support

Don!

KS-Soft · Post by **KS-Soft** » Mon Oct 31, 2005 1:52 pm

I am glad it works

Do you know what was wrong with these files? Corrupted? Or some bug in Windows 2003?

Regards
Alex

dkurfurst · Post by **dkurfurst** » Mon Oct 31, 2005 3:05 pm

I am Not sure what the issue was, but the date of the files were out of sync when I compared them to the same files on other severs. This is a Windows 2000 machine, maybe a service pack or update screwed theses files and didnt get updated correctly?? Who knows, I am just happy its working !

Again Much thanks for your assistance

KS-Soft · Post by **KS-Soft** » Tue Nov 01, 2005 4:46 pm

You are welcome