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Unknown status on HTTP test

 
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wayner



Joined: 14 Jul 2003
Posts: 9

PostPosted: Tue Jul 15, 2003 11:14 am    Post subject: Reply with quote

HM Version: 3.68
OS Version: Windows 2000 Server 5.00.2195, Service pack 3

We are running HTTP Get tests, pulling an xml file and checking the contents (shouldn't contain xxx). We are seeing the "unknown" status on these tests frequently. This wasn't an issue in the prior version of HM we were running against the same devices (HM 3.56).

If I hit the Test button on the advanced HTTP test properties screen repeatedly, I get a good (host is alive) response each and every time.

Any thoughts on why this may be occurring?

Thanks,
WR
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KS-Soft



Joined: 03 Apr 2002
Posts: 11982
Location: USA

PostPosted: Tue Jul 15, 2003 12:34 pm    Post subject: Reply with quote

What HostMonitor displays in "Reply" field when status is "unknown"? It should display error code.

Regards
Alex
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wayner



Joined: 14 Jul 2003
Posts: 9

PostPosted: Wed Jul 16, 2003 7:01 am    Post subject: Reply with quote

Nothing is diplayed - reply field is blank with the unknown status.
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KS-Soft



Joined: 03 Apr 2002
Posts: 11982
Location: USA

PostPosted: Wed Jul 16, 2003 12:12 pm    Post subject: Reply with quote

Could you please send test settings (HML file) to support@ks-soft.net?

Regards
Alex
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wayner



Joined: 14 Jul 2003
Posts: 9

PostPosted: Wed Jul 16, 2003 3:58 pm    Post subject: Reply with quote

Alex -

I sent an email to your support address with a more detailed description of the issue, and the hml file and a sniffer capture attached.

Regards,
Wayne
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KS-Soft



Joined: 03 Apr 2002
Posts: 11982
Location: USA

PostPosted: Thu Jul 17, 2003 1:57 pm    Post subject: Reply with quote

I hope problem solved, there is update at http://www.ks-soft.net/download/hm370d.zip

Regards
Alex
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wayner



Joined: 14 Jul 2003
Posts: 9

PostPosted: Mon Jul 21, 2003 1:16 pm    Post subject: Reply with quote

Alex -

The patch seems to have remedied the issue. Thank you for your prompt response.

Regards,
Wayne
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wayner



Joined: 14 Jul 2003
Posts: 9

PostPosted: Wed Jul 23, 2003 6:46 am    Post subject: Reply with quote

Alex -

An update - while we have stopped getting the "unknown" status on HTTP GET tests, we are now seeing a "no answer" status on these types of tests. Again, this is intermittent and the error clears on the next test iteration. This does seem to occur with less frequency than the "unknown" status of the last build, however.

Regards,
Wayne
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KS-Soft



Joined: 03 Apr 2002
Posts: 11982
Location: USA

PostPosted: Thu Jul 24, 2003 10:26 pm    Post subject: Reply with quote

H'm, cannot not find anything wrong this time. May be high network traffic leads to timeout error?

Regards
Alex
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