Version 10 issues?
Version 10 issues?
Hi everyone,
I want to update from 9.90 to 10.
Just curious if anyone had issues with the update.
You know, just in case
Thanks!
Kris
I want to update from 9.90 to 10.
Just curious if anyone had issues with the update.
You know, just in case
Thanks!
Kris
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- Joined: Tue May 16, 2006 4:41 am
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Normally HostMonitor should check your registration codes and warn you when you need new codes BEFORE actual update,
unless you have disabled "Update check" option that is located on Misc page in the Options dialog.
In such case you may use menu Help->Update check to verify license BEFORE update.
Each license comes with "Free updates" term.
E.g.: Enterprise license comes with 12 month of Free updates term: http://www.ks-soft.net/hostmon.eng/regmon.htm#newprice
If you have license with "Lifetime updates", just contsct sales@ks-soft.net for new registartion codes.
unless you have disabled "Update check" option that is located on Misc page in the Options dialog.
In such case you may use menu Help->Update check to verify license BEFORE update.
Each license comes with "Free updates" term.
E.g.: Enterprise license comes with 12 month of Free updates term: http://www.ks-soft.net/hostmon.eng/regmon.htm#newprice
If you have license with "Lifetime updates", just contsct sales@ks-soft.net for new registartion codes.
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- Posts: 3
- Joined: Fri May 06, 2016 7:13 am
upgrade Hostmonitor - Licence issue
Hello,
We upgraded hosmonitor 9 to 10.10 and now the product is unregistered.
We sent an email to support@ks-soft.net and sales@ks-soft.net but we didn't receive any answer.
We have a lifetime licence.
Could someone help us?
Regards.
We upgraded hosmonitor 9 to 10.10 and now the product is unregistered.
We sent an email to support@ks-soft.net and sales@ks-soft.net but we didn't receive any answer.
We have a lifetime licence.
Could someone help us?
Regards.
1) Normally HostMonitor should check your registration codes and warn you when you need new codes BEFORE actual update, unless you have disabled "Update check" option that is located on Misc page in the Options dialog. In such case you may use menu "Help"->"Update check" to verify license before update.
2) I do not see your e-mail in our database.
Could you please provide your registration name and/or order number?
3) We respond to all e-mails within 24 hours (business days). Probably we already sent you new registration codes. Please check your spam filter settings
Regards
Alex
2) I do not see your e-mail in our database.
Could you please provide your registration name and/or order number?
3) We respond to all e-mails within 24 hours (business days). Probably we already sent you new registration codes. Please check your spam filter settings
Regards
Alex
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- Posts: 3
- Joined: Fri May 06, 2016 7:13 am
upgrade Hostmonitor - Licence issue
Hello Alex,
Thank you for your reply.
I sent you (sales@ks-soft.net) 3 emails between 21 and 26 of april.
I just sent you a 4th email.
1 - Check for update is enabled every 3rd night but we didn't receive any alert
2- registration name is : Delmas
Regards,
Sébastien.
Thank you for your reply.
I sent you (sales@ks-soft.net) 3 emails between 21 and 26 of april.
I just sent you a 4th email.
1 - Check for update is enabled every 3rd night but we didn't receive any alert
2- registration name is : Delmas
Regards,
Sébastien.
We did not receive 1st - 3rd email but we received 4th (just replied).
Strange, we did not change anything on our mail server recently.
Probably somebody have seen this message, just forgot about warning related to registration codes?
Anyway, its good idea to perform check before update
Also, usually you can restore old version within 1-2 minutes (old version works with old codes while new version may request new codes).
Regards
Alex
Strange, we did not change anything on our mail server recently.
Does HostMonitor system have access to internet (it needs to check www.ks-soft.net using HTTP protocol)?1 - Check for update is enabled every 3rd night but we didn't receive
any alert
Probably somebody have seen this message, just forgot about warning related to registration codes?
Anyway, its good idea to perform check before update
Also, usually you can restore old version within 1-2 minutes (old version works with old codes while new version may request new codes).
Regards
Alex
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- Posts: 3
- Joined: Fri May 06, 2016 7:13 am
upgrade Hostmonitor - Licence issue
Hello,
I received your email and replied to it.
Regards,
Sébastien
I received your email and replied to it.
YESKS-Soft wrote:Does HostMonitor system have access to internet (it needs to check www.ks-soft.net using HTTP protocol)?
I don't remember to have had any warning message but I'll take care the next time.KS-Soft wrote:Probably somebody have seen this message, just forgot about warning related to registration codes?
I'll do that at the next upgradeKS-Soft wrote:Anyway, its good idea to perform check before update
The upgrade was mandatory for security reason.KS-Soft wrote:Also, usually you can restore old version within 1-2 minutes (old version works with old codes while new version may request new codes).
Regards,
Sébastien