Shell Script working in RCC, works fine in Hostmonitor

Gavin · Post by **Gavin** » Mon Oct 20, 2014 8:45 am

Hello,

We're using Hostmonitor 9.82. I have a Shell Script running with the start cmd as follows:

cmd /c C:\Python27\python.exe %Script% %Params%

The executable refers to the executable location on the Hostmonitor. The agent is set to Test by: Hostmonitor.

If I run Hostmonitor in Application Mode, the test runs fine and I get results. If I stop Application Mode and start the service, then connect in with RCC from another computer and refresh the test, I get ERROR: Script returns no results.

Can anyone offer any insight to what is happening and how to fix it?

KS-Soft · Post by **KS-Soft** » Mon Oct 20, 2014 10:09 am

Probably permissions related issue...
What account have you specified for HostMonitor service?
Windows? Service Pack?
UAC enabled?

Regards
Alex

Gavin · Post by **Gavin** » Tue Oct 21, 2014 1:45 am

Disabling UAC sorted this (though not exactly sure why) the Hostmonitor service was running as Local System? On 2008 R2 Standard

KS-Soft · Post by **KS-Soft** » Tue Oct 21, 2014 7:54 am

Local system account? Then HostMonitor unable to check remote systems.
Please use admin account or Built-in administrator account if UAC is enabled

Regards
Alex