KS-Soft. Network Management Solutions
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister    ProfileProfile    Log inLog in 

count files file age problem

 
Post new topic   Reply to topic    KS-Soft Forum Index -> Bug reports
View previous topic :: View next topic  
Author Message
Pablo Rönnebarth



Joined: 28 Feb 2014
Posts: 12

PostPosted: Fri Aug 22, 2014 5:44 am    Post subject: count files file age problem Reply with quote

hi!
i have a count files test:
-count files newer than 1440 min. (1 day)
-alert when...: 0 files
-reverse alert is checked
-HM is able to access those files on an UNC path (when i click on the folder icon on the right side of the path entry it shows me the contents of that folder)
-windows server 2003 R2
-HM 9.50


my problem:
-i check some backup files that are on a UNC path
-the backup runs, files get created with the right date/time
-however the HM test is BAD
-and the reply is always 0?
--how can that be if HM can see the content of that folder/UNC path?

i have ~50 other count file tests which work perfectly with the same configuration, some of them on UNC paths

any idea what could cause this behaviour or how to narrow it down?
if it is a permission problem where is that logged?


thanks
Back to top
View user's profile Send private message
KS-Soft Europe



Joined: 16 May 2006
Posts: 2832

PostPosted: Fri Aug 22, 2014 7:57 am    Post subject: Reply with quote

It is not permission problem, otherwise, you would get Unknown status.

Try the following:
setup "Folder/File availability" test for the file that should be detected by "Count Files" test, enable "Tune up Reply value" option with the following expression:
%FileName% (%FileTime%)
Refresh both test items.
It "Folder/File availability" returns correct file date/time, please send screenshotw with both test settings and test replies + some screens of folder with files on target system to support@ks-soft.net
Back to top
View user's profile Send private message Send e-mail Visit poster's website
KS-Soft



Joined: 03 Apr 2002
Posts: 12333
Location: USA

PostPosted: Fri Aug 22, 2014 7:59 am    Post subject: Reply with quote

Quote:
-HM is able to access those files on an UNC path (when i click on the folder icon on the right side of the path entry it shows me the contents of that folder)

Are you using HostMonitor GUI to setup test and choose folder or RCC GUI (while HostMonitor is started on different system or started as service)?

Quote:
i have ~50 other count file tests which work perfectly with the same configuration, some of them on UNC paths

Any other file-related tests check the same target server?

Regards
Alex
Back to top
View user's profile Send private message Visit poster's website
Display posts from previous:   
Post new topic   Reply to topic    KS-Soft Forum Index -> Bug reports All times are GMT - 6 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2005 phpBB Group

KS-Soft Forum Index