Error: Cannot load SSL engine. OpenSSL Libraries are require

Gavin · Post by **Gavin** » Tue Aug 13, 2013 7:53 am

Hello there

I am suddenly getting this error despite it working fine previously.

HM: 9.56 Beta
Host monitor is the one doing the test.

I have redownloaded and ran the upgrade/repair option, restarted and am still getting this error.

Any ideas?

KS-Soft Europe · Post by **KS-Soft Europe** » Tue Aug 13, 2013 8:02 am

Could you please check the following:
1. "Test by" field of Test properties dialog. Should be HostMonitor in your case.
2. Check if libeay32.dll and ssleay32.dll files are present in HostMonitor folder. What is file version and size of these libraries.

Gavin · Post by **Gavin** » Tue Aug 13, 2013 9:11 am

Hi,

1) Test by is indeed hostmonitor
2) libeay32.dll, present in program files(x86)\hostmonitor, file version 0.9.85, size on disk 1,040,384 bytes
ssleay32.dll, present in program files(x86)\hostmonitor , 0.9.8.5, size on disk 196,608 bytes

KS-Soft · Post by **KS-Soft** » Tue Aug 13, 2013 12:15 pm

Windows?
Service Pack?
Do you have msvcr71.dll installed (Windows\system32)?

Regards
Alex

Gavin · Post by **Gavin** » Wed Aug 14, 2013 2:57 am

Hi

That DLL is missing (Server 2008 R2 Standard x64 SP1). I can't find it on any of my server 2008 r2 servers though.

KS-Soft · Post by **KS-Soft** » Wed Aug 14, 2013 7:26 am

If test worked before, then DLL has been installed, somebody removed the file

Yes, some systems do not use this DLL (e.g. Windows 2008), in such case HostMonitor installation program should install it automatically.

You may download, unzip and place file into HostMonitor folder
http://www.ks-soft.net/download/libs/msvcr71.zip

Regards
Alex

Gavin · Post by **Gavin** » Wed Aug 14, 2013 9:46 am

Hi Alex

That didn't work, but it lead me to what did work. When I ran the repair initially I didn't specifically "Run as administrator" even though I was logged in as the administrator. The repair didn't error so I assumed it was OK. Give the DLL replacement would need leveraging with UAC I re-ran the repair as an administrator and it now works. Thanks for your assistance.