Send SMS via alert profile does not happen

mpgasser · Post by **mpgasser** » Fri May 11, 2012 4:26 am

We have configured a Nokia 6210 for sending SMS. With the test - functionality it will send SMS without any problems.

If i use that in an action profile, the SMS will not sent since a few days.

If we track the smslog.txt (with Full technical Details) we see that an SMS is sent to the specified number successfully (without any error), but we did not get an SMS on the same number we use in the test.

Do you have any ideas what could be wrong.

We use the newset release 9.18

KS-Soft · Post by **KS-Soft** » Fri May 11, 2012 5:58 am

If we track the smslog.txt (with Full technical Details) we see that an SMS is sent to the specified number successfully (without any error), but we did not get an SMS on the same number we use in the test

Sounds like HostMonitor did everything correctly. Probably problem caused by service provider?
Could you send smslog.txt to us (support@ks-soft.net)?
HostMonitor's Quick Log shows that action was executed as well?

With the test - functionality it will send SMS without any problems. If i use that in an action profile, the SMS will not sent since a few days.

This is the "Test" function available in Options dialog, right?
What application did you use for this test? HostMonitor? RCC?

Regards
Alex

mpgasser · Post by **mpgasser** » Tue May 22, 2012 1:14 am

Hello Alex

we made a restore of our server with Hostmonitor today. Now it work again, even with updated version of Hostmonitor. We have no idea, what happens before.

Anyway, it works now again.

Thank you for your help!

Best regards

Markus

KS-Soft · Post by **KS-Soft** » Tue May 22, 2012 1:12 pm

we made a restore of our server with Hostmonitor today

Did you just get HostMonitor from backup copy or you have restarted entire server? and may be rebooted Nokia?

Thank you for your help!

You are welcome, but we did not help in this case ...

Regards
Alex