Service Tests Failing in HostMonitor 8.86

All questions related to installations, configurations and maintenance of Advanced Host Monitor (including additional tools such as RMA for Windows, RMA Manager, Web Servie, RCC).
KS-Soft
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Joined: Wed Apr 03, 2002 6:00 pm
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Post by KS-Soft »

Same account, same domain for 1600 good and 30 "bad" tests?
What can I say? Try to check security event log on system that returns this "access is denied" error, may be there is some error description that can help to find the reason.

Regards
Alex
Kris
Posts: 375
Joined: Wed May 12, 2010 3:22 am

Post by Kris »

Maybe this can help, or maybe it's totally different :o :

We have HM 8.86 running on W2K8 R2 in a single domain.
We publish several HTML reports every 1 minute to remote network shares.

When one or all of these network shares are unavailabe HM kinda freezes when trying to write the HTML reports.

And when it freezes, some tests that are running at the same time can produce weird results.
In particular, monitored services and SNMP tests seem to suffer from these freezes and return Unknown status.

Other than that I have not experienced any structural failures as described in this topic, but I do see the incidental Unknown from time to time, which always clears after a retest.

Good luck.
KS-Soft
Posts: 13012
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
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Post by KS-Soft »

I think that's totally different issue.
Yes, HostMonitor uses single thread for reports generation procedure so we do not recommend to use unreliable network shares for this operation.

Regards
Alex
Kris
Posts: 375
Joined: Wed May 12, 2010 3:22 am

Post by Kris »

Actually, my point was that when, for whatever reason, HM stalls or feezes for a few moments, tests running at that very same moment can produce strange results, quite similar to those mentioned earlier.

And another lesson: Don't publish HTML reports to a network share on some dodgy old laptop connected thru WiFi....

I'll shut up now...

:roll:
edel
Posts: 3
Joined: Thu Feb 02, 2012 8:16 am

Post by edel »

KS-Soft wrote:Same account, same domain for 1600 good and 30 "bad" tests?
What can I say? Try to check security event log on system that returns this "access is denied" error, may be there is some error description that can help to find the reason.

Regards
Alex
All the tests beeing in the unknown state with error #5 are about servers in the same domain than the one where HostMonitor is. They are all about the same HyperV related service (vmms)...

Other tests in unknown state (unc checks) are either the same domain or on NT4 domains.
KS-Soft
Posts: 13012
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:

Post by KS-Soft »

Have you checked security event log on system that returns this "access is denied" error?

Regards
Alex
edel
Posts: 3
Joined: Thu Feb 02, 2012 8:16 am

Post by edel »

They are no message on the server HostMonitor is. On remote server I have some messages related to Windows Filtering Platform altough firewall service is off. We will install SP1 of Windows 2008 in the next days, I will report any progress at this moment.
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