Importing test lists from replicator when run as a service

jivetolkein · Joined: 19 Jul 2007 Posts: 96

Hi, I'm sure this is an easy one - we've recently altered our HM setup to run as a service under a forest wide service account, so we can temporarily run tests direct from HM whilst we configure a local RMA (or not bother in small sites). I used to use replicator and import from text file - but since the service now no longer has the option to interact with the desktop, I have to use RCC to connect - and there is no import option.

What is the obvious thing I'm missing here?

KS-Soft · Joined: 03 Apr 2002 Posts: 12233 Location: USA

What exactly is the problem? "Service now no longer has the option to interact with the desktop"? Why it does not have such option? Are you using Windows Vista, Windows Server 2008 or Windows 7?

Regards
Alex

jivetolkein · Joined: 19 Jul 2007 Posts: 96

Windows 2003 R2.

As soon as you change a service to run under a specific account (under'Log On' tab) you lose the ability tio tick the 'Interact with desktop' box. This means you don't get the 'front end' running down in the task bar,
so have to use RCC to connect to the service.

KS-Soft · Joined: 03 Apr 2002 Posts: 12233 Location: USA

Quote from the manual
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you will need to assign a special user account on the Service page in the Options dialog. In this case HostMonitor will impersonate the security context of the user. Do not change the account using the system utility "Services". If you do so, HostMonitor may be unable to interact with the desktop.
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This means you should not change anything under "Log on" tab provided by Windows Services applet.
You should specify admin account using HostMonitor options located on Service page in the Options dialog

Regards
Alex

jivetolkein · Joined: 19 Jul 2007 Posts: 96

Perfect, thanks Alex. I really should read more.