Problem with Remote Controll Console for Host Monitor

nasdo AG · Post by **nasdo AG** » Wed Sep 16, 2009 8:57 am

I want to controll Host Monitor from a local PC with RCC...

only if i´m connectet with the hostmonitor server with remotedesktop, and the hostmonitor app is startet,
the rcc works....

as soon as i check out from server (hostmonitor is working as well as service) the rcc loose the connection....

KS-Soft · Post by **KS-Soft** » Wed Sep 16, 2009 10:55 am

So, if you start HostMonitor as service (verify that service status is "running") start RCC on the same system, type "localhost" or "127.0.0.1" in "Host" field and click "Connect" button, RCC will show some error? What exactly error message it displays?
What Windows do you use? Service Pack? HostMonitor version? RCC version?
Do you see any errors in system log file (specified on System Log page in the Options dialog)?

Regards
Alex

nasdo AG · Post by **nasdo AG** » Thu Sep 17, 2009 1:43 am

No, rcc on same system starts problemless...
rcc on far system is running to, but only when I´m logged into the server (there is hostmonitor lokated) and the hostmonitor app is startet....

when Im logged out of the server(there is hostmonitor as service too) the connection from rcc too host is lost,

Hostmonitor 8.14 - Windows Server 2003 R2 Service Pack 2
RCC 3.0.8.146 - Windows 7 Ultimate

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nasdo AG · Post by **nasdo AG** » Thu Sep 17, 2009 2:08 am

This is the error report...

[17.09.2009 09:22:23] Reconnecting...
[17.09.2009 09:22:23] Connecting... Failed. Connection error
[17.09.2009 09:22:24] Connection error

[17.09.2009 09:22:28] Disconnecting... not connected

[17.09.2009 09:22:29] Connecting... Failed. Connection error

[17.09.2009 10:07:50] Connecting... Failed. Connection error

KS-Soft · Post by **KS-Soft** » Thu Sep 17, 2009 1:11 pm

rcc on far system is running to, but only when I´m logged into the server (there is hostmonitor lokated) and the hostmonitor app is startet....

H'm.. may be you are using some VPN channel that is active only when you login to the system so RCC cannot establish connection? Can you logoff from the system A (HostMonitor system) and then ping system where HostMonitor is running from system where RCC is running (system B -> system A)? Can you set telnet connection to the RCI port?

Or may be HostMonitor service could not open port for listening for some reason and you start another HostMonitor instance (application) everytime you login in to the system?
Do you see any errors in system log file (specified on System Log page in the Options dialog)?

Regards
Alex

nasdo AG · Post by **nasdo AG** » Fri Sep 18, 2009 1:54 am

[18.09.2009 09:48:31] Connecting... Ok. TCP Connection established
[18.09.2009 09:48:31] Authentication... Failed. HostMonitor response: Authorization failed. Unacceptable IP address

KS-Soft · Post by **KS-Soft** » Fri Sep 18, 2009 10:54 am

This means connection was received from IP address that is not in "allowed" list. Use menu User -> Operators to add necessary addresses into "white" list.
http://www.ks-soft.net/hostmon.eng/mfra ... #operators

Regards
Alex

nasdo AG · Post by **nasdo AG** » Mon Sep 21, 2009 12:57 am

we had done this, Its the same, it doesnt work

Yoorix · Post by **Yoorix** » Mon Sep 21, 2009 7:14 am

Just specify 0.0.0.0 into "Allow remote connection from" area for the user, you are trying to log in. http://www.ks-soft.net/hostmon.eng/mfra ... #operators
In this case HostMonitor will accept inbound connections from any address.

Regards,
Yoorix

nasdo AG · Post by **nasdo AG** » Mon Sep 21, 2009 7:21 am

yes we had done this (0.0.0.0) before i had written you...

it isnt the mistake

KS-Soft · Post by **KS-Soft** » Mon Sep 21, 2009 9:34 am

Could you please answer my questions?

Regards
Alex

nasdo AG · Post by **nasdo AG** » Mon Sep 21, 2009 9:37 am

Whats your question please,

I had given the rights...

KS-Soft · Post by **KS-Soft** » Mon Sep 21, 2009 11:16 am

Questions are the same
===============
H'm.. may be you are using some VPN channel that is active only when you login to the system so RCC cannot establish connection? Can you logoff from the system A (HostMonitor system) and then ping system where HostMonitor is running from system where RCC is running (system B -> system A)? Can you set telnet connection to the RCI port?

Or may be HostMonitor service could not open port for listening for some reason and you start another HostMonitor instance (application) everytime you login in to the system?
Do you see any errors in system log file (specified on System Log page in the Options dialog)?
===============
Regards
Alex

nasdo AG · Post by **nasdo AG** » Tue Sep 22, 2009 1:00 am

so,

im not using a vpn channel, i can ping system a from system b, i cant use telnet (error cannot start service)

in system log file arent any errors... its all ok,

and the ports for the services are all given, and run well

KS-Soft · Post by **KS-Soft** » Tue Sep 22, 2009 10:17 am

im not using a vpn channel, i can ping system a from system b, i cant use telnet (error cannot start service)

As far as I know Windows telnet client does not depend on any service..
Also you may use Telnet client provided by our software IP-Tools http://www.ks-soft.net/ip-tools.eng/index.htm

in system log file arent any errors... its all ok,

No errors and no messages like "RCI connection established"?

Regards
Alex