Statistics and Loganalyzer

[LoosInt]

We have a Ping-Test which shows in the Statistics
a Dead Time of 2 days and 12 hours.
But the Log-Analyzer says that there was no answer for 9 days in a special Timeperiod.
The Test was really "bad", not "unknown"
And the device was really dead for 9 days.

So how could it be that these 9 days werent in the Statistics-Field as dead-time ?
Maybe someone has acknoledged the failed test and since the acknoledgement the dead-time isnt counted ?

Thanks for an answer.
Greetings
Thomas

[KS-Soft Europe]

Could you provide more information, please?
- What version of HostMonitor do you use?
- What version of LogAnalyzer do you use?
- What "Default Logging mode" is selected in "Options" -> "Primary Log" tab?
- Do you jave enabled "Use provate log" option for this particular ping test?

We have a Ping-Test which shows in the Statistics
a Dead Time of 2 days and 12 hours.
But the Log-Analyzer says that there was no answer for 9 days in a special Timeperiod.

Sorry, I do not understand you. What do you mean under "Statistics"? Do you mean "Test" -> "Show Statistics"? But this menu item starts LogAnalyzer. Or do you mean Total time, Alive Time, Dead Time, etc. fields in HostMonitor screen?

So how could it be that these 9 days werent in the Statistics-Field as dead-time ?
Maybe someone has acknoledged the failed test and since the acknoledgement the dead-time isnt counted ?

Actually, Loganalyzer uses log files to generate statistics, while HostMonitor shows internal counters, stored in HML file. Probably, logging was disabled for some period of time?

Regards,
Max

[LoosInt]

Hi Max,

thanks for your reply.

HM-Version is: 7.46
LogAnalyzer-Version is: 5.46
Default Logging mode is: "write a record when test status changes (Brief)"
In the Test is "use common log .. Logging mode "default" selected.

Sorry, I do not understand you. What do you mean under "Statistics"? Do you mean "Test" -> "Show Statistics"? But this menu item starts LogAnalyzer. Or do you mean Total time, Alive Time, Dead Time, etc. fields in HostMonitor screen?

I mean the Total time, Alive Time etc...


Mh, logging was'nt disabled but it could be that as the test became "red" (the device was unavailable) the "acknoledge-button" was pressed.
Does this stop the counting of "dead time" ?

Thank you.
Greetings
Thomas

[KS-Soft Europe]

Could you please, send the log file to support@ks-soft.net?
Also, please, specify what exact test we are talking about (name, ID).

Regards,
Max

[KS-Soft]

Mh, logging was'nt disabled but it could be that as the test became "red" (the device was unavailable) the "acknoledge-button" was pressed.
Does this stop the counting of "dead time"?

No, HostMonitor calculates "alive"/"bad" time according to test status, regardless of "acknowledged" flag. You may easily verify that.

Probably somebody reset statistics for the test?
You can verify that by checking "total time" counter of this test item.
You can reset statistics by clicking on "Reset" button. Also statistisc can be resetted on regular basis, see "Statistics" options located in folder Properties dialog. HM Script provides option to reset counters as well.

Regards
Alex

[LoosInt]

Hi Max,

i sent you the logfiles...

Alex: thanks for the answer, the acknoledge was our guess ...

Greetings
Thomas

[KS-Soft]

Could you please send HML file with tests as well?

Probably somebody reset statistics for the test?
Could you please verify that by checking "total time" counter of this test item?
You can reset statistics by clicking on "Reset" button. Also statistisc can be resetted on regular basis, see "Statistics" options located in folder Properties dialog. HM Script provides option to reset counters as well.

Regards
Alex