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Strange behavior while sending SMS-s

 
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sergei_og



Joined: 18 Jun 2008
Posts: 8

PostPosted: Sat Dec 06, 2008 1:27 am    Post subject: Strange behavior while sending SMS-s Reply with quote

From some time around we have a strange problem while sending SMS alerts. Some of the mobile numbers receive multiple SMS messages on the same event. Example - there are 3 mobile numbers. The first and the last receive 1 SMS, but the second receives two sometimes three identical messages. We have tried all the software options with no result.
Do you have any suggestions what can be the cause of this ?

We are using HostMonitor 7.52. Modem model is Siemens terminal MC35i
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KS-Soft



Joined: 03 Apr 2002
Posts: 12178
Location: USA

PostPosted: Sat Dec 06, 2008 11:59 am    Post subject: Reply with quote

Probably GSM module does not receive confirmation from modem and tries to send message agin.
You may create registry key HKEY_LOCAL_MACHINE\SOFTWARE\KS-Soft\GSMX and set DefaultRetries=1 (DWORD), this should help to avoid duplicated messages.
Please restart HostMonitor after you modify registry.

Regards
Alex
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sergei_og



Joined: 18 Jun 2008
Posts: 8

PostPosted: Sat Dec 20, 2008 8:57 am    Post subject: Reply with quote

After using the registry option everything was working for 2-3 days. Then it stopped sending sms-s. We have removed the registry value but now only the first mobile number receives the same message 3-4 times. Any idea what can be the cause of that?
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KS-Soft



Joined: 03 Apr 2002
Posts: 12178
Location: USA

PostPosted: Sat Dec 20, 2008 11:23 am    Post subject: Reply with quote

Have you checked log file specified on "SMS: GSM" page in the Options dialog?

Regards
Alex
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