From some time around we have a strange problem while sending SMS alerts. Some of the mobile numbers receive multiple SMS messages on the same event. Example - there are 3 mobile numbers. The first and the last receive 1 SMS, but the second receives two sometimes three identical messages. We have tried all the software options with no result.
Do you have any suggestions what can be the cause of this ?
We are using HostMonitor 7.52. Modem model is Siemens terminal MC35i
Strange behavior while sending SMS-s
Probably GSM module does not receive confirmation from modem and tries to send message agin.
You may create registry key HKEY_LOCAL_MACHINE\SOFTWARE\KS-Soft\GSMX and set DefaultRetries=1 (DWORD), this should help to avoid duplicated messages.
Please restart HostMonitor after you modify registry.
Regards
Alex
You may create registry key HKEY_LOCAL_MACHINE\SOFTWARE\KS-Soft\GSMX and set DefaultRetries=1 (DWORD), this should help to avoid duplicated messages.
Please restart HostMonitor after you modify registry.
Regards
Alex