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All questions related to installations, configurations and maintenance of Advanced Host Monitor (including additional tools such as RMA for Windows, RMA Manager, Web Servie, RCC).
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MirkoW
Posts: 210
Joined: Tue Jul 01, 2008 6:51 am

Wrong Reply-Information

Post by MirkoW »

i'm using some NT-Log Test-Events and recieve Mails with follow content:

Reply : Message not found. Insertion strings:Backup_AX_Transaction2

but this is not the whole content because the Event-Viewer of Windows display follow replay-text:

Package "Backup_AX_Transaction2" failed.

whats wrong??
KS-Soft
Posts: 13012
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
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Post by KS-Soft »

If HostMonitor shows "Message not found. Insertion strings.." message, this means HostMonitor has detected event record that fits your filter however HostMonitor could not reach necessary DLL to retrieve text description of the event.
To find out, what exactly DLL you need, you should open Registry editor (regedit.exe) on remote machine (target server), and check the key, located under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventLog\<log name>\<event source name>. Path to the DLL is specified as EventMessageFile parameter.

If such DLL is present on system where HostMonitor is running, there is version mismatch problem. You may create "EventLogDlls" subfolder in HostMonitor's folder and copy DLL from remote system into this subfolder
(e.g. C:\Program Files\Hostmonitor7\EventLogDlls\).

If such DLL is not present on system where HostMonitor is running, you should copy DLL (as explained above) AND you should create/copy registry key from remote system.

Another possible solution - install RMA on target system and use RMA to perform the test
http://www.ks-soft.net/hostmon.eng/rma-win/index.htm

Regards
Alex
MirkoW
Posts: 210
Joined: Tue Jul 01, 2008 6:51 am

Post by MirkoW »

Thanks for Help.

i have add the needet File and Registry-Key to the running HostMonitor System and waiting for new error msgs.

EDIT: It Works. !!
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