Pb connexion RMA

Nadir · Post by **Nadir** » Mon Oct 01, 2007 2:43 pm

Hi all,

I'm faced a very big and strange problem.
AHM 6.54 running on Win 2003 server R2 as service and RMA 3.37 running on Win 2003 server R2 as service too.

6 months of use and no problem but this morning at 5h30, a test configured to check if RMA accept connection (test executed bu hostmonitor) has failed (status no answer) and all test which depend on have wait for master (Normal).

In log file i can see error: connexion rejected.

The test is "TCP test on port 1054" (I knew that it isn't the default port for RMA)

First I have checked if RMA listen on port 1054 (netstat -na | find "1054"), it was ok.

Second I have restarted the RMA service --> always status no answer

Third I have restarted the server and always the same status, but what is strange, if I go in RMA list located on test properties (test executed by) to check RMA status it seems ok. I double click on RMA agent and click "get info" all it's ok status RMA is operable, but my first test (TCP test on port 1054) has no answer status.

After that I suppose that if RMA status is operable but TCP test on port 1054 has no answer status it will accept connexion, I tried "telnet IP-address-RMA 1054" and connection was accepted !!!

I decided to delete all dependencies and I has been surprised to see that most of depends tests was become ok but all other TCP test executed by this RMA was no answer.

Why RMA doesn’t execute TCP test correctly?
Is RMA use windows API to execute this kind of test?

Why TCP test executed by hostmonitor to ckeck port 1054 failed with no answer status but RMA seems operable?

I tried to uninstall en reinstall RMA but no effect.

Thanks for help and sorry for my English

KS-Soft · Post by **KS-Soft** » Mon Oct 01, 2007 3:47 pm

Hard to say anything without access to the system.
As usually, lets check log files. Do you see any errors in log2.txt file (in the folder where RMA is installed)?

Are you sure TCP test uses correct TCP port? May be somebody changed port? Do you use "Send data" option of the test?
How many network cards are installed on system where HostMonitor is running? 1? 2? Have you setup RMA to accept connections from one or several specific IP addresses? Could you try to switch to "Accept connections from any IP address" option?

Regards
Alex

Nadir · Post by **Nadir** » Tue Oct 02, 2007 5:03 am

Since I had reinstall RMA I have no error on log2.txt, and TCP test on port 1054 to check RMA connexion has been ok

But all TCP test performed by this RMA have no answer, and I tried from server were RMA is installed to test port manualy with telnet cmd on several other server and it's work, but why RMA reply no answer!!

KS-Soft Europe · Post by **KS-Soft Europe** » Tue Oct 02, 2007 7:45 am

Nadir wrote:But all TCP test performed by this RMA have no answer, and I tried from server were RMA is installed to test port manualy with telnet cmd on several other server and it's work, but why RMA reply no answer!!

Have you tried to use telnet from the server, where RMA is running? Works fine?

Regards,
Max

KS-Soft · Post by **KS-Soft** » Tue Oct 02, 2007 12:06 pm

Do you have installed some antivirus monitors, personal firewall, content monitoring software on system where RMA is running? Non stanard winsock components?
Could you try to execute "netsh winsock reset" command on system where RMA is running?

Regards
Alex

Nadir · Post by **Nadir** » Mon Oct 08, 2007 6:57 am

Is this comand require a reboot?

KS-Soft Europe · Post by **KS-Soft Europe** » Mon Oct 08, 2007 7:02 am

Nadir wrote:Is this comand require a reboot?

Yes, this command requires reboot as well. Please, read the following article for details: http://www.microsoft.com/windows/ie/com ... opten.mspx

Regards,
Max

Nadir · Post by **Nadir** » Wed Oct 17, 2007 8:16 am

Hi all,

This command has resolved this problem.

Thanks for help