RMA Can not be Launched in multiple instances

Artegos · Post by **Artegos** » Wed Feb 28, 2007 9:09 am

Hello,
My problem :

I have only one instance in this server.
If I using 1054 or 1056 port, Rma has started.
But In my Network, only port 1055 is open.

I have checked this port on server with Netstat and Tcpview.
The 1055 is not use by another process.
My antivirus : Norton - I don't Scan mail. Only files.

It's a Web Server (Win 2003 server) - No sql server - Just IIS.
I have a same second server, and RMA has started

Thanks for help.

KS-Soft Europe · Post by **KS-Soft Europe** » Wed Feb 28, 2007 9:29 am

Looks like rma is already started from another folder with the same settings. Do you see any rma.exe processes in Task Manager > Processes tab? Probably, second instance of rma is started as service? You may use standard windows Services applet (Start > Run > services.msc) to figure it out. Do you see "KS Remote Monitoring Agent" in services list? Is it started?

Regards,
Max

Artegos · Post by **Artegos** » Wed Feb 28, 2007 10:13 am

Rma is not already started.
I have only one folder with rma. I have not second instance in process list. "KS remote Monitoring Agent" is in Services list but Not Started.
In RMA log :
[28/02/2007 15:09] RMAService Error: cannot open port #1055. Probably port in use
[28/02/2007 15:28] RMA App Error: cannot open port #1055. Probably port in use
[28/02/2007 15:28] RMA App Error: cannot open port #1055. Probably port in use

This port is not used in my server, i have check with Netstat and Tcpview.
I don't undestand.

KS-Soft Europe · Post by **KS-Soft Europe** » Wed Feb 28, 2007 10:18 am

Probably, you should reboot the machine to make it work. If it does not help, try to execute following command within command line:

Code: Select all

netsh winsock reset

Regards,
Max

Artegos · Post by **Artegos** » Wed Feb 28, 2007 10:24 am

Ok, I program a Reboot of my server tonight.

I go back tomorrow.

Thanks

Artegos · Post by **Artegos** » Mon Mar 05, 2007 1:25 am

I have executed the Cmd and reboot the Server.
I have check Tcp Port, Application and process. The same message appared. "RMA cannot be launched in multiple instances ..." (First post ScreenShot)
Have you other Solution ?

Thanks

KS-Soft · Post by **KS-Soft** » Mon Mar 05, 2007 1:32 am

Sure, there is solution. If system does not allow to use port 1055 (we don't know why), change the port. HostMonitor/RMA can utilize any unused TCP port.

Regards
Alex

Artegos · Post by **Artegos** » Mon Mar 05, 2007 1:46 am

I want to Know why

Ok - I change port :'(

But .. I want to Know why

- It's very stranger

KS-Soft · Post by **KS-Soft** » Mon Mar 05, 2007 12:25 pm

We would like to know why as well. Unfortunately I do not see how we can inverstigate this problem

Regards
Alex