RCC Incompatible Vesion

Puck · Post by **Puck** » Wed Dec 13, 2006 3:16 pm

Since updating to the latest stable version, we cannot use RCC. We receive the following.

HostMonitor response: Wrong Parameter. Incompatible RCC version.

We

KS-Soft Europe · Post by **KS-Soft Europe** » Wed Dec 13, 2006 3:21 pm

You should use rcc.exe from the latest package. Just copy rcc.exe from the updated HostMonitor's folder to the computer, where you want to start RCC.

Regards,
Max

Puck · Post by **Puck** » Wed Dec 13, 2006 3:24 pm

We are using RCC from the latest package. At least we think we are. We did a full enterprise update. The file date on rcc.exe is 6/11/2006. Is this the wrong version?

KS-Soft Europe · Post by **KS-Soft Europe** » Wed Dec 13, 2006 3:28 pm

What exact version of HostMonitor have you installed? You may use menu "Help > About" to figure it out.

Regards,
Max

Puck · Post by **Puck** » Wed Dec 13, 2006 3:33 pm

We are running 6.24

We did a clean install to a different box and copied the rcc.exe over to the production box and it works now. No idea why it didnt get updated.

thanks

KS-Soft Europe · Post by **KS-Soft Europe** » Wed Dec 13, 2006 3:44 pm

Actually, the latest stable version is 6.42c. Anyway, the file date of rcc.exe in version 6.24 should be 10/11/2006. Looks like you have an old version of rcc.exe. Try to start installation program one more time, select Upgrade/Repair installation mode, select "Custom" installation package and mark only RCC (Remote Control Console item). It shoud extract the valid rcc.exe from the installation package.

Regards,
Max