Mail Reply - not working (for me)

[monitorcsn001]

Hello again,
I'm trying to set up the Mail Reply test. Please help!

I've configured the test according to the required parameters, but I have the following problem. The mail is sent correctly using SMTP protocol, but HM is unable to read the mail (using IMAP protocol) which it had just sent.

I've tried to connect to the mailbox from the same HM server using an Outlook Express client and I have no problems seeing the messages sent by HM.

What am I doing wrong?!
Thanks as always,
P.

[KS-Soft Europe]

Please, verify Incoming mail server settings for the Mail relay test. Have you selected IMAP protocol? Are you sure you have specified correct user name password?
Probably, your IMAP server requires TLS or SSL authentification? Sorry, HostMonitor has not supported secure authentification yet.

Regards,
Max

[monitorcsn001]

I'm sure of all the settings, as I've tried connecting from an Outlook Express client as well.

There is no secure authentication protocol on the IMAP server.

Is there anything else I can check?
Thanks and regards,
P.

[KS-Soft Europe]

Sorry, we could not reproduce the problem in our environment. If you are sure of all settings, the only cause I see is that incoming server does not accept connection or authorization for some reason. Do you have access to the IMAP log files? It would be usefull to know what is happening.
On the another hand, you may try to increase timeout in the "Incoming mail server" area. It might help.

Regards,
Max

[monitorcsn001]

From Event Log of the mail server we see a correct logon taking place by HostMonitor and nothing else.

If it's any help, another test that doesn't work for us with HostMonitor is the IMAP test.

Also, as a mail server we're using Exchange Server 5.5

Thanks again,
P.

[KS-Soft Europe]

Also, as a mail server we're using Exchange Server 5.5

When connecting a non-Outlook client to an MS Exchange mailbox the username has to be specified as DOMAIN/USERNAME/MAILBOX in the case of IMAP. MS clients such as Outlook Express or Pocket Outlook will allow you to use just the mailbox name, but this is not generally the case with other clients. Could you try the DOMAIN/USERNAME/MAILBOX format for the username?

Regards,
Max

[monitorcsn001]

for the username? Don't you mean mailbox?

When I switch off the Check mailbox flag in the IMAP test, that test works.
When I try a different mailbox I receive and read the mail, but HostMonitor can't.

I've tried putting domain/user/mbox and domain\user\mbox and every variant in between in the mailbox fields, but all of them fail.

Regards,
P.

[KS-Soft]

May we use your IMAP server for testing?

Regards
Alex

[monitorcsn001]

The server in question is on the intranet, but even if it was accessible from the outside, management would never give the go ahead for external testing. Sorry.

[KS-Soft]

Could you use some network packet analyzer (sniffer) to log network traffic between HostMonitor and the server?

Regards
Alex

[monitorcsn001]

Could you use some network packet analyzer (sniffer)

Will Ethereal do?

[KS-Soft Europe]

Will Ethereal do?

Yes, Ethereal would be fine.

Regards,
Max

[JuergenF]

Will Ethereal do?

Ethereal is obsolete

http://www.wireshark.org/

Same developers, same code, different name. The Ethereal network protocol analyzer has changed its name to Wireshark.
Wireshark's powerful features make it the tool of choice for network troubleshooting, protocol development, and education worldwide.

Wireshark was written by an international group of networking experts, and is an example of the power of open source. It runs on Windows, Linux, UNIX, and other platforms.