Wait for Master E-mails

Steven · Post by **Steven** » Mon Oct 16, 2006 9:55 am

When a master test goes down then I receive an e-mail telling me it's down, but not from any of the dependant tests. Which is GOOD

.

But, sometimes I still get e-mailed for each dependant test with status "Wait for Master". Also, I continue to receive these E-mails until the master goes up again. Only happens sometimes, and it seems to only happen when there's several (5+) dependants. Last time this happened I received over 300 wait for master e-mails before the master came back on. This is getting annoying

.

I've played with the setting:
"Consider status of master test obsolete after "n" seconds"
, but it does not seem to help.

KS-Soft · Post by **KS-Soft** » Mon Oct 16, 2006 10:24 am

"Wait for Master" status cannot trigger actions

What version of HostMonitor do you use?

Regards
Alex

Steven · Post by **Steven** » Fri Oct 27, 2006 7:55 am

Today I got over 30 emails in less than 10 minutes for a test that turned to "Wait for Master" status.

Master test only has 2 dependant tests.

Dependant 1 - synchronizes counters and status & alerts.
Dependant 2 - synchronizes counters only. (This is the one that tripped 30 "Wait for master" E-mails.

I'm running Host Monitor v6.04.

Thanks for your help

KS-Soft · Post by **KS-Soft** » Fri Oct 27, 2006 11:14 am

Could you please send your settings to support@ks-soft.net? We need *.LST, *.HMLand *.INI files from HostMon directory

Regards
Alex

Steven · Post by **Steven** » Tue Oct 31, 2006 10:46 am

I can do that, but first I'd like to make sure that none of the HostMonitor stored credentials are in any of those files (such as proxy auth user names, and the service account used, etc. Where should I look?

KS-Soft · Post by **KS-Soft** » Tue Oct 31, 2006 12:57 pm

1) Proxy page in the Options dialog
2) Connection Manager (menu Profiles->Connection Manager)
3) Almost every test may include account information

Send at least actions.lst file, may be we find something there.

Regards
Alex

Steven · Post by **Steven** » Tue Nov 07, 2006 8:20 am

From ks soft support:

You are using "advanced mode" actions with expressions like (('%SimpleStatus%' == 'DOWN') OR ('%SimpleStatus%' == 'UNKNOWN'))'%SimpleStatus%' will return 'UNKNOWN' for WaitForMaster test items.

You may use expression like (('%SimpleStatus%' == 'DOWN') OR ('%Status%' == 'Unknown') OR ('%Status%' == 'Unknown host')) instead

Regards
Alex Kozlov

I responded with:

"why would it continue to send these wait for master e-mails 3 times per minute?"

Alex said:

That's because WaitForMaster items do not increase Recurrences counters.

KS-Soft · Post by **KS-Soft** » Tue Nov 07, 2006 11:56 am

Yep. If somebody has similar problem, check your "advanced mode" action settings. "Standard" actions cannot be triggered by WaitForMaster test status. But "advanced" actions can do the trick.

Regards
Alex