AHM run as service

Nadir · Post by **Nadir** » Tue May 23, 2006 7:38 am

Why all performance counter test failed when AHM run as services?
I configured a special account with domain admin permission in service option but it doensn't work?

PS: CPU usage test, service test and NT Event logs test works fine

Do you know what's the problem?
Thanks

KS-Soft Europe · Post by **KS-Soft Europe** » Tue May 23, 2006 8:15 am

Nadir wrote:Why all performance counter test failed when AHM run as services?

What does it mean - "failed"? Do you see any error? Test fails? What exact performance counter failed? Do you check performance counters on local or remote machine?

Nadir wrote:I configured a special account with domain admin permission in service option but it doensn't work?

Did you restart AHM service after specifying admin account?

Nadir wrote:Do you know what's the problem?

Windows implementation of performance counters has bugs and it may lead to a various problem. Before using Performance Counter test you should read manual http://www.ks-soft.net/hostmon.eng/mfra ... erfcounter, especially Important Notes topic. Also you may search through the forum with keywords "Performance counter". A lot of such problems were solved in this forum.
Anyway, you may try WMI test instead.

Regards,
Max

Nadir · Post by **Nadir** » Tue May 23, 2006 8:23 am

All performances counters replies

Unable to connect to specified machine or machine is off-line

Yes I restart HM after specifying admin account

KS-Soft Europe · Post by **KS-Soft Europe** » Tue May 23, 2006 8:43 am

Nadir wrote:All performances counters replies
Unable to connect to specified machine or machine is off-line

Ok, Let's try to figure it out. Some additional questions:
What Windows do you use?
Service Pack?
Do you check Performance counters on local or remote machine?

Please make sure
1) RPC service is started on your systems
2) Remote Registry Service started on target system
3) PerfOS.DLL is enabled on target system
4) There are no firewalls between 2 systems

Microsoft provides "Extensible Counter List" utility: http://www.microsoft.com/downloads/deta ... laylang=en
This utility displays list of DLLs that are used to support Performance Counters, using the utility you may disable/enable specific DLLs.

Regards,
Max

Nadir · Post by **Nadir** » Tue May 23, 2006 9:05 am

Win 2003 Sp1 Us and I check counters from remote servers

I don't think problems comes from RPC or DLL because tests works fine when HM started like application bur when I run it like services I have problems

KS-Soft Europe · Post by **KS-Soft Europe** » Tue May 23, 2006 9:31 am

Nadir wrote:I don't think problems comes from RPC or DLL because tests works fine when HM started like application bur when I run it like services I have problems

I think you should try for service account, that you are currently logged in. If HM as service will work fine, than previous accout has no necessary rights. Could you try it?

Regards,
Max

Nadir · Post by **Nadir** » Tue May 23, 2006 10:13 am

I'm use the same account for HM running like service and application.
If I use an remote agent with the same acount and HM run as service it work??
I don't understand!!!

KS-Soft Europe · Post by **KS-Soft Europe** » Tue May 23, 2006 10:22 am

Nadir wrote:I'm use the same account for HM running like service and application.
If I use an remote agent with the same acount and HM run as service it work??
I don't understand!!!

We already spent a lot of time to investigate similar problems that usualy appears when HostMonitor is started in service mode. When HostMonitor calls Windows API to establish connection with remote system, Windows may use default account (account that is used to run software) instead of account directly specified for the host. Why Windows does this? We don't know.
Solution? If you may create account on remote system using the same user name and password that are used for local admin account, it may help. Usualy it helps.

BTW. What OS is installed on remote machine? 2000? 2003? XP?
Any errors in Event log?

Regards,
Max

KS-Soft · Post by **KS-Soft** » Tue May 23, 2006 10:29 am

Really strange. What version of HostMonitor do you use?
I think you may use WMI test instead of Performance Counter.

Regards
Alex

Nadir · Post by **Nadir** » Tue May 23, 2006 10:44 am

I use performance counter test no WMI test.
All remote servers on win 2003 sp1 US
No errors in event logs

KS-Soft Europe · Post by **KS-Soft Europe** » Tue May 23, 2006 11:24 am

Nadir wrote:All remote servers on win 2003 sp1 US

Are all of those servers members of one domain?
Also I think you should specify account for Performance Counter test in Connection manager.

Regards,
Max

KS-Soft · Post by **KS-Soft** » Tue May 23, 2006 12:09 pm

What version of HostMonitor do you use?

I use performance counter test no WMI test.

Yes, I understand. But you may use WMI test method to retrieve the same information. Do not forget to specify account for WMI test using Connection Manager dialog.

Regards
Alex

Nadir · Post by **Nadir** » Tue May 23, 2006 3:24 pm

I use the latest release and I already use connection manager Dialog.
But I preffer use perfmon to WMI

KS-Soft · Post by **KS-Soft** » Tue May 23, 2006 5:04 pm

Windows Performance Counters has various bugs. WMI looks much more reliable

Regards
Alex

AHM run as service

AHM run as service

Re: AHM run as service