Is it possible to use another notification method if the emailer fails to send the emails?
Maybe an option in the emailer settings .. ??
Alternative notification method if email fails
This can be a nice option but its not that easy to implement. I mean if we add such option for e-mail alert, we should add the same posibility to other action methods. It means HostMonitor should keep history of action results and provide some options to start actions in different order depending on previous action results... Probably we will need to create some script language and so on...
I have added your request into "to do" list but I am not sure when it will be implemented
Regards
Alex
I have added your request into "to do" list but I am not sure when it will be implemented
Regards
Alex
You may use several alert methods. E.g send e-mail notification after 1st failure; if problem is not fixed (and not acknowledged) after a while, send message to pager (e.g. after 5th failed probe).
Actually this method even better. Because HostMonitor knows that e-mail was received by mail server but it doesn't know have you received mail or have not. May be you are sleeping, may be mail server crashed, may be battery in your cell phone is discharged. There are no way to check this by HostMonitor.
So, better setup alerts based on status of the test item. If its not acknowledged and not fixed, then start another alert. Its how everybody work.
Regards
Alex
Actually this method even better. Because HostMonitor knows that e-mail was received by mail server but it doesn't know have you received mail or have not. May be you are sleeping, may be mail server crashed, may be battery in your cell phone is discharged. There are no way to check this by HostMonitor.
So, better setup alerts based on status of the test item. If its not acknowledged and not fixed, then start another alert. Its how everybody work.
Regards
Alex
We solved this by escalation.
First an error is mailed but after x consecutive occurences it is SMSed (via GSM, not internet
).
This might be even better:
Test your emailer in a separate test.
To the alert profile of all tests to be submitted by pager add a 'bad action' to page you with advanced mode start condition:
'%::EMailer::SimpleStatus%'<>'OK'
HTH, Rainer
P.S. My wish in this regard was to add the "Test depends on bad action" - feature of the "good action" in a slightly modified form:
Action executed if another test was (not) OK.
First an error is mailed but after x consecutive occurences it is SMSed (via GSM, not internet
).This might be even better:
Test your emailer in a separate test.
To the alert profile of all tests to be submitted by pager add a 'bad action' to page you with advanced mode start condition:
'%::EMailer::SimpleStatus%'<>'OK'
HTH, Rainer
P.S. My wish in this regard was to add the "Test depends on bad action" - feature of the "good action" in a slightly modified form:
Action executed if another test was (not) OK.