Recently, Hostmon has been having issues where our tests begin erroring out with a variety of System COM object errors on browser tests and "Error: Script returns no results."
Sometimes restarting the service will correct the issues, but other times, a server reboot is required, as restarting the service results in an error.
This is a bit urgent as it has begun occurring much more frequently and is not readily apparent if someone isn't staring at the RCC.
In the Event Log I see: Access violation at address 7730EBCB in module 'ntdll.dll'. Write of address 00000014
Any suggestions as to what could have started causing this to occur? Any recent patches that have been reported to cause issues?
ntdll.dll Access Violation causing Hostmon failures
Please send request to support@ks-soft.net and provide more details, such as HostMonitor version, Windows version, Service Pack, Antivirus monitor...
Also, do you use ODBC logging or ODBC test method? If yes, what ODBC driver do you use?
What exactly test methods fail?
Test status? Unknown?
Test Reply value? "Error: Script returns no results."? I assume "Shell Script" tests return this error? Other test methods work fine?
Could you check resource usage for each process? You may use standard Windows Task Manager to check Handles, GDI and USER objects. What is the total resource usage on the system? How many handles/threads/GDI objects used by hostmon.exe process?
Could you setup HostMonitor to check for resources as well using Memory and Dominant Process test methods (check handles, threads, VMem)?
Use Private log file(s) and Full logging mode for these tests.
Normally HostMonitor does not use COM objects (for most of tests).
What means "browser tests"?
Regards
Alex
Also, do you use ODBC logging or ODBC test method? If yes, what ODBC driver do you use?
What exactly test methods fail?
Test status? Unknown?
Test Reply value? "Error: Script returns no results."? I assume "Shell Script" tests return this error? Other test methods work fine?
Could you check resource usage for each process? You may use standard Windows Task Manager to check Handles, GDI and USER objects. What is the total resource usage on the system? How many handles/threads/GDI objects used by hostmon.exe process?
Could you setup HostMonitor to check for resources as well using Memory and Dominant Process test methods (check handles, threads, VMem)?
Use Private log file(s) and Full logging mode for these tests.
Sorry, we do not understand what this means.where our tests begin erroring out with a variety of System COM object errors on browser tests
Normally HostMonitor does not use COM objects (for most of tests).
What means "browser tests"?
Regards
Alex